Emily Dakin
Toronto,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Passionate about conflict resolution and providing best experience possible to patrons.
Overview
6
6
years of professional experience
Work History
Yoga Advisor
Yogatree
05.2024 - Current
- Provided personalized guidance to clients, assisting them with informed decision-making pertaining to yoga classes and instructors.
- Improved client satisfaction by addressing individual concerns regarding memberships, overall experience and curating a positive and welcoming environment.
- Enhanced client understanding by explaining complex information clearly and concisely.
- Built strong relationships with clients, fostering trust and reliability.
- Addressed client inquiries promptly to enhance satisfaction and retention.
Shift Supervisor
Fresh Restaurants
09.2018 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Education
Bachelor of Arts - Illustration
Ocad University
Toronto, ON07-2021
Advanced Diploma - Advertising And Marketing Communications Managemen
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON07-2015
Skills
- Client consultation
- Client relationship
- Client support
- Communication skills
- Networking skills
- Problem solving
- Critical thinking
- Time management
- Decision making
- Conflict resolution
- Attention to detail
- Client retention
Languages
English
Native or Bilingual
Timeline
Yoga Advisor
Yogatree
05.2024 - Current
Shift Supervisor
Fresh Restaurants
09.2018 - 02.2024
Bachelor of Arts - Illustration
Ocad University
Advanced Diploma - Advertising And Marketing Communications Managemen
Sheridan College Institute of Technology And Advanced Learning
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