Emily Dahlberg
Gerber
Summary
Dynamic customer service professional with a strong work ethic and proven ability to resolve complex issues at United Health Group. Adept at managing multiple tasks while maintaining composure under pressure, I excel in building relationships and delivering exceptional support, ensuring high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Advocate4Me Rep Sr
United Health Group, USA
Red Bluff
08.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Adhered to departmental procedures and guidelines when processing claims.
Customer Care Representative
Blue Shield Of CA
Redding
07.2021 - 08.2023
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Crew Member
Sierra Pacific Windows
Red Bluff, CA
07.2019 - 05.2020
- Reviewed orders and prepared products for packaging
- Helped identify and support projects relating to process,system and documentation improvement opportunities
- Evaluated and selected appropriate materials and manufacturing processes for packaging improvement projects
- Took instructions well and helped on tasks delegated by management
Sandwich Artist
A & R Custom Butchering
Red Bluff, CA
02.2018 - 07.2019
- Provided memorable customer service during daily customer interactions
- Trained to and maintained deli standards, policies and procedures
- Created, informed, educated and executed sales promotions and seasonal and special ads
- Organized, cleaned and maintained coolers, freezers and cases.
Deli/Bakery Clerk
Raley's
Red Bluff, CA
06.2017 - 02.2018
- Maintained clean, organized a safe kitchen environment
- Handled complaints in a professional and positive manner
- Displayed initiative and work with limited supervision
- Built and maintained a positive working relationship with employees and peers
Education
Butte College
Oroville, CA12.2018
Red Bluff High School
Red Bluff, CA06.2016
Skills
- Customer service expertise
- Strong work ethic
- Maintains composure under pressure
- Proficient in managing multiple tasks
- Versatile and fast learner
- Effective communication
Accomplishments
- Recognition for assisting with the Acet Pilot Project
- As part of the pilot I assisted with finding errors and ways to improve the new system before it got launched to the rest of the company.
Timeline
Advocate4Me Rep Sr
United Health Group, USA
08.2023 - Current
Customer Care Representative
Blue Shield Of CA
07.2021 - 08.2023
Crew Member
Sierra Pacific Windows
07.2019 - 05.2020
Sandwich Artist
A & R Custom Butchering
02.2018 - 07.2019
Deli/Bakery Clerk
Raley's
06.2017 - 02.2018
Butte College
Red Bluff High School
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