Emily Dadson
Edmonton
Summary
Experienced in delivering unparalleled customer service and maintaining a strong focus on workplace efficiency. Friendly and reliable individual who possess exceptional multitasking abilities. Commitment to providing top-notch service ensures customers receive the best experience possible.
Overview
6
6
years of professional experience
Work History
General Labourer
Sigfussion Northern
01.2021
- Excellent knowledge of safety procedures and hazards related to construction, maintenance and equipment operation
- Operated vehicles/equipment in an effective manner in order to minimize the risk of injury, property damage or loss
- Excellent knowledge of safety procedures and hazards related to construction sites and equipment operation
- Complete walk-arounds and safety to ensure vehicles and equipment are running properly
- Participation in daily toolbox safety meetings that addressed current or ongoing concerns
- Notified supervisors of any issues with equipment, tools, inspections or HS&E concerns
- Visual inspection of work area for any potential hazards or safety concerns
- Followed all appropriate traffic laws
- Pour and finish concrete by floating, troweling, edging and brushing in accordance with specifications
- Estimate concrete quantities and appropriate mixes of sand and cement if concrete is hand mixed
- Utilize hand tools or small power tools and perform minor maintenance as required
- Cutting and placing reinforcing wire mesh, pouring and rough leveling of concrete
- Build, erect and align forms for various concrete structures and foundations
- Ensured the safety of everyone in cleaning spills, tools, equipment, and removed rubble and debris
- Ensured a complete general cleanup of the workplace, materials, and equipment
- Maintained general housekeeping and site clean up
- Assisted journeyman with labour related duties
Head Waiter / Server / Supervisory
The Canadian Brew House
01.2022 - Current
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Checked with customers to ensure that they were enjoying their meals and took action to correct any issues
- Daily processing of account transactions to ensure finances are maintained in an effective accurate manner
- Interacted with the public, coworkers and managers in a friendly, enthusiastic and outgoing manner
- Explained how various menu items were prepared, describing ingredients and cooking methods
- Maintained all records of correspondence and conversations regarding financial summaries
- Provided administrative support in order to ensure effective and efficient office operations
- Tactfully handled any guest complaints and notified manager on duty if situation escalates
- Served food and beverages to patrons; prepared and served specialty dishes as required
- Built client patronage by providing excellent customer service at every opportunity
- Ensured presentation of customer eating and workstation areas met standards
- Ensured all food and beverages were prepared and served in accordance with quality standards and preferences
- Collaborated with management to develop and implement strategies to improve performance and profitability
- Resolved customer complaints and ensured all guest issues are handled in a timely and professional manner
- Maintained accurate records of restaurant transactions, including sales, inventory, and customer feedback
- Ensured compliance with all health and safety regulations, as well as restaurant policies and procedures
- Supervised and coordinated the activities of restaurant staff to ensure efficient and effective operations
- Trained and developed staff to provide excellent customer service and maintain high levels of hygiene
- Monitored inventory levels and ordered supplies as needed to ensure adequate stock levels
- Assisted with the recruitment and hiring of new restaurant staff as needed
- Made sure all health and safety regulations were followed at all times
Supervisor
Bulk Barn
04.2023 - 08.2023
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 3-5 employees.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Waitress
The Canadian Brewhouse
06.2022 - 01.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Precisely carried out opening and closing duties to ensure the next team is ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Receptionist / Cleaner
Rodrigo Resende Academy
03.2022 - 10.2022
- Managed dojo business by overseeing finances, class scheduling and maintaining overall facility cleanliness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients about class times, billing, and upcoming tournaments.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Kept children between ages of 6 and 18 safe and secure with vigilant oversight.
Crew Member
McDonald's
11.2021 - 03.2022
- Worked front counter, drive-thru and all other areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Followed exact recipes for mixing and preparing beverages.
Industrial Cleaner
Legend Mining
01.2021 - 09.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Washed, dried and kept track of laundry by properly sorting, identifying and storing coveralls as well as other safety gear.
Waitress Supervisor
Chicken Chef - Restaurant & Lounge
08.2019 - 03.2021
- Maximized team productivity by expertly delegating tasks to wait staff.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored food preparation, production, and plating for quality control.
- Trained and motivated staff to achieve company objectives while producing consistent service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Head Waiter / Server / Supervisory
Chicken Chef I
01.2019 - 01.2021
Education
High School Diploma -
Hapnot Collegiate Institute
Flin Flon, MB01-2020
Alberta Bartending Certification - undefined
04.2024
Skills
- Strong leadership
- Cash handling expertise
- Time management
- Problem-solving
- Order accuracy
- Hazardous material handling
- Attention to detail
- Professional appearance
Accomplishments
Class 5 Drivers License
Pro Serve Certification
Timeline
Supervisor
Bulk Barn
04.2023 - 08.2023
Waitress
The Canadian Brewhouse
06.2022 - 01.2023
Receptionist / Cleaner
Rodrigo Resende Academy
03.2022 - 10.2022
Head Waiter / Server / Supervisory
The Canadian Brew House
01.2022 - Current
Crew Member
McDonald's
11.2021 - 03.2022
Industrial Cleaner
Legend Mining
01.2021 - 09.2021
General Labourer
Sigfussion Northern
01.2021
Waitress Supervisor
Chicken Chef - Restaurant & Lounge
08.2019 - 03.2021
Head Waiter / Server / Supervisory
Chicken Chef I
01.2019 - 01.2021
Alberta Bartending Certification - undefined
High School Diploma -
Hapnot Collegiate Institute
Similar Profiles
Catherine CostonCatherine Coston
Bookkeeper / Payroll Specialist at Gulf Northern Xpress / Gulf Northern XfersBookkeeper / Payroll Specialist at Gulf Northern Xpress / Gulf Northern Xfers
VARUN THAZHAKOTE NARAYANANVARUN THAZHAKOTE NARAYANAN
Technical Coordinator at Northern Operating Services PVT. LTD. (Northern Trust)Technical Coordinator at Northern Operating Services PVT. LTD. (Northern Trust)
Yohans Celis-PerezYohans Celis-Perez
Owner/Manager at The Northern Taco (Northern Enterprise Pty Ltd)Owner/Manager at The Northern Taco (Northern Enterprise Pty Ltd)