Emily Cronk
Selkirk
Summary
As a highly motivated and hardworking individual, I am seeking a position in a reputed organization where I can learn new skills and expand my knowledge while further enhancing the company's productivity and reputation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Server
Pursuit Collection
05.2025 - 10.2025
- Mentored team members on service standards and best practices.
- Developed and implemented strategies to improve guest experiences and retention rates.
- Resolved customer concerns promptly, enhancing overall dining experience satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, as well as activities to do in the area.
- Event and FOH bartender
Office Administrative Assistant
Sunwapta Falls Rocky Mountain Lodge
05.2024 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among coworkers.
- Expedited document processing with accurate data entry and timely filing.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Assisted in financial tasks such as invoicing and expense tracking to ensure accuracy.
- Input data into spreadsheets and databases.
- Assisted maintenance personnel with repairs and preventive maintenance.
- Utilized variety of woodworking tools to smooth surfaces in preparation for staining and painting.
- Developed strong working relationships with colleagues across various departments.
- Consistently met deadlines despite fluctuating workloads.
- Eliminated germs with skilled bathroom and kitchen cleanings.
- Staff van driver
- Enhanced passenger safety by adhering to strict driving guidelines.
- Ordered, purchased and delivered items required by departments throughout the lodge.
- Navigated a large van with an enclosed utility trailer attached in difficult urban and rural conditions.
Server
The Social Coffeehouse and Market
08.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels, and placing Costco orders.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Cook/Server/Supervisor/Cashier
Sunflower Cafe
01.2013 - 01.2023
- Used my time management skills to effectively work in a high paced environment
- Responsible for daily food preparation, restocking inventory as well as cleaning and keeping the establishment sanitary and presentable
- Trusted with cashier duties and handling and distributing tips
- Trained kitchen staff
- Helped serve customers in front of house when short staffed
- Assisted with social media content, creating items and providing photos
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Fisherville Hotel and Tavern
01.2016 - 01.2019
- Responsible for daily food preparation, restocking inventory as well as cleaning and keeping the establishment sanitary and presentable
- Assisted with social media content, creating items and providing photos
- Developed new recipes, improving menu offerings based on seasonal ingredients and customer feedback.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Cayuga Secondary School
01-2013
Skills
- Focused Learner
- Steadfast Reliability
- Versatile
- Personable
- Sensitive to Individual Needs
- Team leadership
- Positive and friendly attitude
- Responsible and trustworthy
- Critical thinking
- Full service dining
- Cleanliness standards
- Attention to detail
- Problem-solving
Certification
- Smart Serve, 01/01/23
- Food handlers, 01/01/22
Timeline
Lead Server
Pursuit Collection
05.2025 - 10.2025
Office Administrative Assistant
Sunwapta Falls Rocky Mountain Lodge
05.2024 - 10.2024
Server
The Social Coffeehouse and Market
08.2023 - 04.2024
Cook
Fisherville Hotel and Tavern
01.2016 - 01.2019
Cook/Server/Supervisor/Cashier
Sunflower Cafe
01.2013 - 01.2023
High School Diploma -
Cayuga Secondary School