Brandon Elward
Quispamsis,Nb
Summary
Dynamic mechanic and shop foreman at Grove Auto & Off-road, recognized for enhancing customer satisfaction through quality repairs and efficient warranty claim management. Proficient in Engine repairs and diagnostic expertise, I trained staff on advanced techniques, driving faster repair times for improved operational efficiency.
Overview
10
10
years of professional experience
Work History
Mechanic/ Shop Foreman
Grove Auto & Off-road
Saint John, NB
09.2020 - Current
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
- Maximized parts inventory accuracy through regular audits, optimizing stock levels, and reducing waste.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
Shop Assistant
Preferred Collision
Saint John, NB
01.2018 - 09.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Desk Associate
Car Quest
Saint John, NB
06.2015 - 01.2018
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
Education
High School Diploma -
Simone’s High School
Saint John, NB06.2017
Skills
- Brake systems
- Engine repair
- Suspension systems
- Fluid services
- Vehicle inspections
- Exhaust systems
- Environmental awareness
- Hydraulic systems
- Diesel engines
- Transmission repair
- Emissions testing
- Diagnostic expertise
Languages
English
Full Professional
Timeline
Mechanic/ Shop Foreman
Grove Auto & Off-road
09.2020 - Current
Shop Assistant
Preferred Collision
01.2018 - 09.2020
Desk Associate
Car Quest
06.2015 - 01.2018
High School Diploma -
Simone’s High School