Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Colreavy

Banff,AB

Summary

I have previously worked for Vail Resorts at Whistler Blackcomb during the summer and winter seasons in 2023/2024 and would like to come back for the winter 2024/2025 season. I would also require staff housing.


I very much enjoyed my time at Whistler Blackcomb and am looking forward to the opportunity to come back and continue living the experience of a lifetime.

Overview

8
8
years of professional experience

Work History

Retail Sales Supervisor

Vail Resorts
06.2023 - 07.2024
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.

Stock Associate

Coles Group
01.2023 - 05.2023
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.

Bartender

Indigo Oscars
12.2022 - 05.2023
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Advanced Airline Service Agent

Swissport Australia
01.2021 - 11.2022
  • In charge of smooth operations of airline turnaround including airline servicing, load and unload or baggage and cargo
  • Collaborated with airline staff to facilitate smooth flight operations and on-time departures.
  • Upheld strict security protocols when processing passenger identification documents, preventing unauthorized access to restricted areas.

Crew Team Leader

Hungry Jack's/Fast Food Restaurant
02.2016 - 01.2021
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.

Front Desk Agebt

Banff Lodging Company
07.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Education

Bachelor of Arts - Korean Studies And Linguistics

University of Western Australia
12.2021

High School Diploma -

Prendiville Catholic College
10.2018

Skills

  • Order Management
  • Relationship building and management
  • Customer Relationship Building
  • Goals and performance
  • Staff Training and Development
  • Operations
  • Strong multitasking
  • Highly reliable
  • Bookkeeping
  • Record preparation
  • Team Oversight
  • POS System Operation
  • Attention to Detail
  • Guest Services
  • Customer Service

Languages

English
Native or Bilingual
Korean
Limited Working
Italian
Limited Working

Timeline

Front Desk Agebt

Banff Lodging Company
07.2024 - Current

Retail Sales Supervisor

Vail Resorts
06.2023 - 07.2024

Stock Associate

Coles Group
01.2023 - 05.2023

Bartender

Indigo Oscars
12.2022 - 05.2023

Advanced Airline Service Agent

Swissport Australia
01.2021 - 11.2022

Crew Team Leader

Hungry Jack's/Fast Food Restaurant
02.2016 - 01.2021

Bachelor of Arts - Korean Studies And Linguistics

University of Western Australia

High School Diploma -

Prendiville Catholic College

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Emily Colreavy