Emily Cheng
Calgary,AB
Overview
13
13
years of professional experience
Work History
Manager
Coco Espresso
11.2018 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Waitress
Triple Way F&B Group - Ryo Zan Paku
10.2014 - 10.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Shop Assistant
7-Eleven
06.2011 - 08.2012
- Streamlined store operations with effective inventory management and restocking practices.
- Reduced wait times by efficiently processing transactions at the cash register.
- Assisted customers in locating items, ensuring a positive shopping experience.
Education
Business
Hong Kong Institute of Vocational Education(KT)
06.2014
Lok Sin Tong Yu Kan Hing Secondary School
07.2013
Skills
- Language Skills: Cantonese, English, Mandarin
- Computer Skills: MS office- Word Office,Power Point,Excel
Timeline
Manager
Coco Espresso
11.2018 - 12.2023
Waitress
Triple Way F&B Group - Ryo Zan Paku
10.2014 - 10.2018
Shop Assistant
7-Eleven
06.2011 - 08.2012
Business
Hong Kong Institute of Vocational Education(KT)
Lok Sin Tong Yu Kan Hing Secondary School