Emily Charlie
Agassiz,BC
Summary
Good record in enhancing customer satisfaction and streamlining operations, demonstrated at Harrison Hot Springs Resort. Skilled in time management and working under busy hours, adept at maintaining professional appearance and adhering to food safety standards. Excelled in roles requiring strong multitasking abilities and a focus on achieving results through improved service delivery and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Busser
Harrison Hot Springs Resort
04.2019 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Junior Hairdresser
Bianca’s Hair Lounge
07.2023 - 01.2024
- Maintained a clean and organized salon environment, contributing to an efficient and professional atmosphere.
- Proactively sought feedback from clients post-service to identify areas of improvement or opportunities for enhancing their experience.
- Performed various administrative tasks such as scheduling appointments, managing inventory, and handling payments for smooth salon operations.
- Enhanced client satisfaction by providing personalized haircuts and styling services based on individual preferences.
Server
IHOP
05.2018 - 10.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Hongs Garden
02.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Level 1 Hairdressing - Hairdressing
Chilliwack Secondary School
Chilliwack01.2023
Highsvhool - Dogwood Diploma
Kwiyeqel Secondary
Chilliwack07.2022
Skills
- Time Management
- Team Collaboration
- Cleaning procedures
- Professional Appearance
- Food Safety
- Customer Service
Certification
•food safe
•serving it right
•skid steer
•WHIMIS
Timeline
Junior Hairdresser
Bianca’s Hair Lounge
07.2023 - 01.2024
Busser
Harrison Hot Springs Resort
04.2019 - Current
Server
IHOP
05.2018 - 10.2019
Server
Hongs Garden
02.2017 - 08.2019
Level 1 Hairdressing - Hairdressing
Chilliwack Secondary School
Highsvhool - Dogwood Diploma
Kwiyeqel Secondary
•food safe
•serving it right
•skid steer
•WHIMIS
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