Emily Buth

- Greeting Clients when they arrive.
- Take messages and paperwork for case workers and supervisors.
- Check clients in for appointments.
- Guide clients to correct paperwork and assist in filling out basic information.
- File documents and maintain client records.
- Make copies and scan documents.
- Schedule and confirm appointments.
- Enter application information into computer database.
- Assist staff with Clerical tasks such as data entry and document preparation.
- Maintain confidentiality of client information.
- Basic problem solving skills

• Collaborated with cross-functional teams to establish training objectives, budgets, and timelines.
• Assessed training needs of staff and developed customized training plans to address those needs.
• Updated existing training programs for new work processes, process modifications, and system upgrades.
• Trained existing and new personnel on new or enhanced applications, products and job functions.
• Issued course certificates and kept meticulous logs of training records.
• Troubleshot technology, logistics or communications challenges for courses and training sessions.

• Communicated production goals and performance indicators to team members.
• Trained new employees on company policies and procedures for safety, quality control and productivity.
• Monitored inventory levels and adjusted production schedules to meet demands.
• Conferred with supervisors or engineers to plan and review work activities and resolve production problems.
• Managed employee performance and addressed absenteeism and employee injury issues.
• Stored products and materials in correct locations to reduce item losses.

• Responded to telephone inquiries and complaints following standard operating procedures.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
• Developed strong customer relationships and loyalty through effective communication.
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.