Emily Brown
Uxbridge,ON
Summary
Customer service professional with strong foundation in customer relationship management and support. Proven ability to drive customer satisfaction and retention through effective communication and problem-solving skills. Known for fostering teamwork and delivering reliable results in dynamic environments.
Overview
11
11
years of professional experience
Work History
Customer Success Associate
Truckstop
07.2018 - 09.2024
- Repaired trust with clients and located resources for problem resolution
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved an average of 500 calls and emails per week while consistently meeting performance benchmarks in all areas including speed, accuracy and volume.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
Customer Support Supervisor
Venturer Electronics
02.2016 - 07.2018
- Empowered and motivated employees via regular feedback to team members.
- Assisted team members in resolving customer satisfaction issues.
- Analyzed customer feedback to identify areas for improvement.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender
On Demand Staffing
04.2013 - 10.2016
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events (Way-home, VELD, Boots & Hearts, etc)
Education
Graduate Certificate -
Sheridan College
06.2013
Skills
- Client relationship building
- Data entry
- Critical thinking
- Computer proficiency
- Conflict resolution
- CRM software
- SalesForce
- Product Knowledge
Languages
English
Native or Bilingual
Timeline
Customer Success Associate
Truckstop
07.2018 - 09.2024
Customer Support Supervisor
Venturer Electronics
02.2016 - 07.2018
Bartender
On Demand Staffing
04.2013 - 10.2016
Graduate Certificate -
Sheridan College
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