Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Emily Bowen

Red Deer,ALBERTA

Summary

High-performing Store Coordinator familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Customer-focused, visionary-thinking Retail Supervisor with over 5 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with point of sale systems. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Coordinator

Winners Homesense
Red Deer, AB
10.2017 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to over 20 customer requests daily for products, services and company information.

Skills

  • Staff Coaching and Training, Staff Supervision, Delegation and Supervision, Employee Training, Performance Monitoring and Evaluation, Leadership
  • Verbal and Written Communication
  • Positive and Friendly
  • Reporting and Performance Analysis
  • Department Oversight
  • Handling Complaints and Inquiries, Customer Satisfaction, Customer Service, Positive and Friendly
  • Store Merchandising, Merchandise Promotion and Display
  • Multitasking and Organization, Focus and Follow-Through
  • Policy Development and Enforcement, Policies and Procedures
  • Performance Monitoring and Evaluation
  • Recruiting and Hiring
  • Health and Safety Procedures

Certification

  • SellSafe Cannabis Staff Training Program

Timeline

Store Coordinator

Winners Homesense
10.2017 - Current

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