Emily Botas
Hamilton,ON
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Manager
Dacanna
06.2022 - Current
- Enhances customer satisfaction by resolving disputes promptly, and maintaining open communication lines.
- Responsible for recruitment processes, onboarding, and training.
- Creates a safe space for staff to voice concerns, and provides resolutions for conflict.
- Maintains relationships with representatives from Cannabis LPs through email, promotions, and meetings.
- Builds and receives orders for product and accessory shipments.
Customer Service Representative
Purolator
10.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology
Mcmaster University
Hamilton, ON11-2024
Skills
- Decision-making
- Staff training and development
- Shift scheduling
- Staff management
- Conflict resolution
Languages
English
Native or Bilingual
Timeline
Manager
Dacanna
06.2022 - Current
Customer Service Representative
Purolator
10.2020 - 09.2021
Bachelor of Arts - Psychology
Mcmaster University
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