Emily Bolton
Summary
Experienced retail associate turned pharmacist assistant. Paying attention to detail as well as making sure patients are not only being taken care of with their prescriptions, but also with their emotions and concerns through 10+ years of customer service; my goal is to always make sure that every person is serve matters and they are number one to me. I do my best in customer de-escalation situations while keeping a professional attitude and end goal of meeting their needs to the best of my ability. This doesn't just stop with English speaking customers, but also customers who speak Spanish; Español is my second language and speak it fluently. I often apply this skill and it helps a great deal to someone who may feel shy to ask for help with this barrier. Communication is very important for me within my workspace and I strive to always be 100% transparent.
- Medication dispensing
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Assistant
Freshco Pharmacy
Powell River
03.2025 - Current
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory levels and organized stock on pharmacy shelves to maintain product availability.
- Provided exceptional customer service to patients and their families.
- Processed insurance claims and handled payment transactions to facilitate customer satisfaction.
- Maintained cleanliness and organization in the pharmacy workspace.
- Collaborated with team members to streamline workflow during busy periods, enhancing service efficiency.
- Operated cash register to process customer transactions accurately and efficiently.
- Ordered medications based on customer or physician requests.
Front End Supervisor
Freshco
Powell River
05.2024 - 03.2025
- Organize and follow break schedule so everyone aligns
- Managing floats, cash drops and till audits
- Assisted customers with inquiries and resolved issues promptly.
- Address problems when they arise
- Keeping the front end clean and tidy
Education
Brooks Secondary Highschool
Powell River, BCSkills
- Multitasking
- Work under pressure
- Maintain high level customer service in a stressful environment
- Bilingual
- Attention to detail
- Effective communication
- Problem solving
Languages
English
First Language
Spanish
Advanced (C1)
C1
Certification
- EFA (Emergency Frst Aid)
- Serving it right
- CPR level 1
References
References available upon request.
Timeline
Retail Pharmacy Assistant
Freshco Pharmacy
03.2025 - Current
Front End Supervisor
Freshco
05.2024 - 03.2025
Brooks Secondary Highschool