Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Bloom

Toronto,ON

Summary

Experienced and highly skilled waitress with a passion for providing exceptional customer service. Possessing a proven track record of delivering a memorable dining experience, I am adept at multitasking in fast-paced and high-pressure environments. With excellent communication and interpersonal skills, I am able to effectively collaborate with both customers and team members to ensure smooth operations. I am a quick learner, adaptable, and always strive to exceed customer expectations. Seeking an opportunity to bring my expertise, positive attitude, and dedication to a dynamic restaurant where I can contribute to its success.

Overview

15
15
years of professional experience

Work History

Salon Owner/Operator

Bronzed By Bloom
12.2015 - 03.2022
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mitigated business risks by working closely with staff members and assessing performance.

Restaurant Waiter

Buonanotte
05.2012 - 03.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Trained new servers on restaurant policies and procedures.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Head Waiter

Restaurant Globe
01.2007 - 03.2012
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.

Education

No Degree - Digital Marketing

Brain Station
Toronto, ON
02.2022

Commerce - Business & Commerce

Dawson College
Montreal, QC
05.2006

Skills

Effective Time Management

Leadership

Sales

Ability to work on a Team

Communication Skills

Organization Skills

Ability to work under Pressure

Interpersonal Skills

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Salon Owner/Operator

Bronzed By Bloom
12.2015 - 03.2022

Restaurant Waiter

Buonanotte
05.2012 - 03.2015

Head Waiter

Restaurant Globe
01.2007 - 03.2012

No Degree - Digital Marketing

Brain Station

Commerce - Business & Commerce

Dawson College

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Emily Bloom