Emily Bloom
Toronto,ON
Summary
Experienced and highly skilled waitress with a passion for providing exceptional customer service. Possessing a proven track record of delivering a memorable dining experience, I am adept at multitasking in fast-paced and high-pressure environments. With excellent communication and interpersonal skills, I am able to effectively collaborate with both customers and team members to ensure smooth operations. I am a quick learner, adaptable, and always strive to exceed customer expectations. Seeking an opportunity to bring my expertise, positive attitude, and dedication to a dynamic restaurant where I can contribute to its success.
Overview
15
15
years of professional experience
Work History
Salon Owner/Operator
Bronzed By Bloom
781 Queen Street West, Toronto
12.2015 - 03.2022
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
Restaurant Waiter
Buonanotte
Toronto, ON
05.2012 - 03.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Head Waiter
Restaurant Globe
Montreal
01.2007 - 03.2012
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - Digital Marketing
Brain Station
Toronto, ON02.2022
Commerce - Business & Commerce
Dawson College
Montreal, QC05.2006
Skills
Effective Time Management
Leadership
Sales
Ability to work on a Team
Communication Skills
Organization Skills
Ability to work under Pressure
Interpersonal Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Salon Owner/Operator
Bronzed By Bloom
12.2015 - 03.2022
Restaurant Waiter
Buonanotte
05.2012 - 03.2015
Head Waiter
Restaurant Globe
01.2007 - 03.2012
No Degree - Digital Marketing
Brain Station
Commerce - Business & Commerce
Dawson College