Emily Blake
Bowmanville,ON
Summary
Dynamic Store Manager at Rogers Communications with a proven track record in sales analysis and team leadership. Expert in inventory management and marketing strategies, I consistently exceeded sales goals while fostering a high-performance culture. Adept at problem-solving and developing talent, I drive operational excellence and enhance customer satisfaction through strategic initiatives.
Teamwork and culture, while fostering a genuine relationship with clientele and peers through energy, excitement and product knowledge are cornerstones to the way I go to work.
Overview
19
19
years of professional experience
Work History
Store Manager
Rogers Communications
Whitby, Ontario
03.2006 - Current
- Managed daily store operations and ensured compliance with company policies.
- Led team in providing exceptional customer service and resolving issues.
- Trained and developed staff on product knowledge and sales techniques.
- Oversaw inventory management, including stock levels and product displays.
- Implemented marketing strategies to enhance store visibility and promotions.
- Coordinated with corporate on policy updates and operational changes.
- Analyzed sales trends to optimize product assortment and placement.
- Facilitated regular team meetings to discuss goals, performance, and feedback.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Music Business Management
Durham College
Oshawa, None06-2010
Skills
- Sales analysis
- Inventory management
- Team leadership
- Marketing strategies
- Staff recruitment
- Performance evaluation
- Problem solving
- Team leadership and coaching
- Merchandise planning
- Store operations oversight
- Recruitment and hiring
- Vendor management
- Talent recruitment
- Operations
- Sales coaching
- Leadership development
- Outstanding communication skills
- Team development
- Project management
Timeline
Store Manager
Rogers Communications
03.2006 - Current
Music Business Management
Durham College
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