Emily Bird
Whitby
Summary
Positive, upbeat, and personable, with natural talent for building rapport and fostering customer satisfaction. Possesses solid understanding of effective communication techniques and problem-solving skills. Committed to enhancing customer experiences and driving loyalty through outstanding service.
Overview
4
4
years of professional experience
Work History
Customer Service Ambassador (Field Placement)
Cathay Pacific Airways
01.2025 - Current
- Provide front line service to all passengers.
- Assist with passenger check-ins at kiosks and self-serving baggage drop.
- Verify passenger documents and assist passengers to board the plane.
- RAIC qualified to work airside at the gate and entry into aircrafts.
Front of House
Chanterelle Bistro
05.2024 - Current
- Enhance customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Take special reservations and plan restaurant accommodations with servers and kitchen staff.
- Expedite order processing during peak hours by effectively communicating with servers and kitchen staff.
- Assist restaurant manager, servers, and kitchen staff with assorted tasks as needed.
Freshii Team Member
Freshii Inc.
12.2022 - 03.2023
- Prepared culinary delights following standard recipes, with flexibility to accommodate customer preferences for utmost satisfaction.
- Maintained impeccable cleanliness, organization, and sanitization of workstations and equipment, ensuring seamless operations and optimal hygiene standards.
- Proactively handled food preparation by washing, peeling, and cutting fruits and vegetables in advance, streamlining kitchen efficiency.
- Proficiently managed cash transactions using the register, ensuring accurate processing of payments.
- Consistently demonstrated reliability by adhering to scheduled shifts and offering availability during coworker absences, holidays, and peak periods.
- Played an integral role in team development by training new members on company protocols and safety protocols.
- Skillfully addressed and resolved customer concerns with a courteous and professional demeanor, fostering positive experiences.
Hairstylist's Assistant
Lavish Salon & Spa
07.2022 - 11.2022
- Provided clients with a relaxing and pampering experience by preparing them for haircuts and styles, including soothing shampoo treatments and scalp massages.
- Enhanced stylists' efficiency by managing basic tasks such as restocking supplies, maintaining cleanliness of stylist stations, towels, and overall salon upkeep, allowing them to focus solely on customer satisfaction.
- Prioritized hygiene and safety by adhering to required protocols and utilizing appropriate solutions to meticulously clean and sanitize tools, thus minimizing infection risks.
- Supported a team of over 15 hairstylists and cosmetologists, ensuring smooth operations and impeccable customer service delivery.
- Maintained cleanliness and hygiene standards by washing and sanitizing linens, equipment, and salon tools on a regular basis.
- Managed inventory of products and supplies, ensuring optimal levels to meet the needs of shampooing, retail corner, and hairdresser requirements.
OYAP Apprentice
Lavish Salon and Spa
02.2022 - 06.2022
- Completed 220 hours of salon service to complete my OYAP apprenticeship.
- Hours of service included a variety of duties such as:
- Client shampoos and rinse.
- Sweeping and cleaning of hair for employed hairstylist.
- Laundry services.
- Shadowing hairstylists on a variety of methods.
- General customer service.
- Sorting and stocking of supplies.
- Learning about products and product lines, i.e Aveda.
Hot Meals Ready (HMR) Clerk
VOS' Your Independent Grocer
11.2020 - 02.2022
- Deliverd exceptional customer service by warmly greeting, assisting, and serving all patrons with a focus on their needs and preferences.
- Skillfully prepared, cooked, and packaged hot meals for purchase, ensuring quality and freshness with each order.
- Maintained a clean and organized work environment, adhering to rigorous standards of cleanliness and organization before, during, and after shifts.
- Uphold and enforced all company food safety and sanitation guidelines, including stringent protocols for COVID-19 safety measures.
- Served as a personal shopper for PC Express online orders, meticulously selecting high-quality products tailored to each customer's specifications.
- Verified the accuracy of customer orders to ensure they were promptly prepared for pick-up according to specified timelines.
- Handled various types of POS transactions, including debit, credit, cash, and gift card payments, with efficiency and professionalism.
Education
Flight Services - Operations & Cabin Management - Tourism And Travel Management
Seneca College of Applied Arts And Technology
North York, ON04.2025
Skills
- Customer Service & Relations
- Guest Engagement
- Reliable/Team Player
- Complaint Handling
- Food Sales and Promotion
- Food Safety Standards
- Smart Serve Certification
- Front Of House
- Quick Learner
- Positive Attitude
Timeline
Customer Service Ambassador (Field Placement)
Cathay Pacific Airways
01.2025 - Current
Front of House
Chanterelle Bistro
05.2024 - Current
Freshii Team Member
Freshii Inc.
12.2022 - 03.2023
Hairstylist's Assistant
Lavish Salon & Spa
07.2022 - 11.2022
OYAP Apprentice
Lavish Salon and Spa
02.2022 - 06.2022
Hot Meals Ready (HMR) Clerk
VOS' Your Independent Grocer
11.2020 - 02.2022
Flight Services - Operations & Cabin Management - Tourism And Travel Management
Seneca College of Applied Arts And Technology
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