Emily Bigger
Lincoln
Summary
Dedicated worker, learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with excellent people and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Shore: Waterfront Resturant
09.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Event Server
Vineland Estates Winery
06.2021 - 09.2024
- Provided friendly, courteous service to create memorable moments for guests
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
Room Attendant
Banff Centre for Arts and Creativity
01.2024 - 06.2024
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Deep cleaning of guest rooms and other facilities on site
- Fulfill all cleaning requirements of the employer
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Promptly respond to guests needs
Education
Secondary Education Diploma -
West Niagara Secondary School
Grimsby, ON06.2023
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Beamsville Secondary School
Beamsville, ON06.2022
Skills
- Strong multitasking
- Positive attitude
- Exceptional customer service
- Strong work ethic
- Active learning
- Reliability
Certification
- Basic Life Support Certification (BLS)
- Smart Serve Certification
Timeline
Restaurant Hostess
The Shore: Waterfront Resturant
09.2024 - Current
Room Attendant
Banff Centre for Arts and Creativity
01.2024 - 06.2024
Event Server
Vineland Estates Winery
06.2021 - 09.2024
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Beamsville Secondary School
Secondary Education Diploma -
West Niagara Secondary School
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