Emily Bechard
Edmonton,Alberta
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Atlas Steak and Fish / Starlight Casino
2023.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Team Lead Sales Associate
Penningtons
2020.11 - Current
- It's my job to help greet customers and do my best to help make sure they leave happy with what they came in looking for.
- Mentor junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
Server
Olive Garden
2021.09 - 2023.09
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate/Keyholder
Additionelle
2018.01 - 2020.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Guest Relations Management
References
Available upon request
Hobbies and Interests
- Cosmetics and Hair
- Fashion
- Traveling (Jamaica, Spain, France, Quebec)
- Working out at the gym
Languages
French
Native or Bilingual
Timeline
Server
Atlas Steak and Fish / Starlight Casino
2023.10 - Current
Server
Olive Garden
2021.09 - 2023.09
Team Lead Sales Associate
Penningtons
2020.11 - Current
Sales Associate/Keyholder
Additionelle
2018.01 - 2020.08