Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

EMILY BARRA

THOUSAND OAKS

Summary

Reliable professional with extensive experience in cash handling, inventory management, and customer engagement. Known for exceptional organizational abilities and a proactive work ethic. Thrives in team-oriented settings while maintaining punctuality and efficiency.

Overview

6
6
years of professional experience

Work History

Cashier

Lowes
Thousand Oaks
10.2022 - 07.2025
  • Providing customer service for DIY and PRO home improvement consumers, while having consistent flexibility in learning new things to meet every customer's needs.
  • Guaranteeing solutions, understanding the parameters of services offered to customers by Lowe's, and effectively selling, saving money, time, and effort for every customer.
  • Ensuring each customer's time is treated with respect, and diligently doing any task with a fast, concise, and positive demeanor.
  • Building relationships with new and everyday customers. Giving consistent results, and always trying to exceed their expectations. Driving a culture of appreciation for their support, and shopping at our store.
  • I am responsible for troubleshooting, finding solutions, and offering app-based deals and perks, gift cards, and adapting to store traffic fluctuations based on seasonal and promotional deals.
  • Processed customer transactions accurately and efficiently at a leading home improvement retailer.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Resolved customer complaints promptly to ensure satisfaction during purchase experience.
  • Handled cash, credit, and returns following company policies for security compliance.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Guest Advocate

Target
Thousand Oaks
06.2019 - 10.2021
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve workplace objectives, streamline return workflows, and meet OPU deadlines.
  • Utilized advanced technical skills to troubleshoot complex problems, and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Processed customer returns efficiently to maintain inventory accuracy.
  • Utilized inventory management systems to update stock levels accurately.
  • Trained new associates on return processing procedures and customer service standards.
  • Utilized the point-of-sale system to process refunds or exchanges quickly, efficiently, and in accordance with store policy.
  • Delivered goods and services to customers on time and in excellent condition.

Education

High school diploma -

Newbury Park High school
Newbury Park, CA
01.2019

Skills

  • Results oriented
  • Adaptability
  • Team player
  • Efficiency-driven
  • Customer service
  • Point-of-sale operation
  • Inventory management
  • Complaint resolution
  • Retail sales techniques
  • Team collaboration
  • Time management
  • Refunds and exchanges
  • Promotions and discounts
  • Hospitality and accommodation

Affiliations

  • Physical activity, hiking and walking.
  • Health and wellness, healthy eating and lifestyle.
  • Animation and drawing.
  • HTML and Python coding.

Accomplishments

  • Recognized for customer service at Lowes by receiving a perfect score while under review through our stores front end cameras. Earning a Customer Service Star.
  • Teaching myself coding languages and becoming well versed in IT through certifications online.

Timeline

Cashier

Lowes
10.2022 - 07.2025

Guest Advocate

Target
06.2019 - 10.2021

High school diploma -

Newbury Park High school

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EMILY BARRA