Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Banuelos

San Pablo

Summary

Asset Protection Specialist prevents theft and fraud and encourages safety program compliance to reduce store loss. Reviews CCTV and exception reports, monitors security and audits surveillance to identify and investigate incidents. Performs duties safely and with demonstrated integrity by focusing on business objectives while supporting key asset protection and operational responsibilities. Experienced in implementing and upholding company policy. Routinely conducts employee Asset Protection Related interviews when there are incidents of employee theft, workplace violence and other violations of company policy,

Overview

13
13
years of professional experience

Work History

Asset Protection Specialist

Safeway/Albertsons
05.2022 - Current
  • Utilized company software, such as SRA, RAT, Secure and Spotlight, to identify dishonest behavior and violations of Company Policy
  • Reviewed CCTV and to confirm dishonest activity, theft and fraud.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
  • Analyzed POS data to support employee compliance with procedures and investigated suspicious activity.
  • Interviewed employees and suspects and drafted reports for Labor Relations for review
  • Audited several stores on weekly basis to identify deficiencies and training opportunities
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.



Head Bookkeeper and D4 Cash Champion

Safeway
10.2015 - 05.2022
  • Complete daily & weekly bookkeeping accurately and efficiently
  • Research and rectify cash discrepancies
  • Research cash shortages caused by cashier mishandling, fraud and theft
  • Prevent fraud by successfully identifying and stopping suspicious purchases such as gift card fraud, Western Union Fraud, and phone fraud
  • Utilize programs such as Excel, Microsoft Word, VeriBalance and the CC & DD controllers
  • Maintain proper compliance data
  • Jump in to assist at registers
  • As District 4 Cash Champion, I am always available to assist the other 20 stores in my district with any bookkeeping questions.
  • Actively seek out stores experienced high cash over/short to help them resolve discrepancies
  • Deliver fast, friendly and knowledgeable service for routine questions and complaints.
  • Assist staff with resolving complex customer issues and implementing targeted solutions.
  • Investigate sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticate returns, exchanges and voids. Report any suspicious activity to management or asset protection

Tradeshow Coordinator

Martinni Beauty
01.2013 - 10.2015
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Coordinated with marketing team to develop and launch promotions and special events.
  • Improved results continuously by conducting thorough reviews of events' successes and failures.
  • Coordinated event catering, signage, displays, security and transportation for participants.
  • Attended and participated in industry events.
  • Designed contracts, collected fees and booked venues for events.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Bakery Clerk

Foodmaxx
10.2010 - 01.2013
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
  • Replenished bakery cases and faced products throughout each shift.

Education

High School Diploma -

John F Kennedy High School
Fremont, CA
06.2010

Skills

  • Proactive and Self-Motivated
  • Book balancing
  • Time Management
  • Creative Problem Solving
  • Attention to Detail
  • Microsoft Office
  • Critical Thinking
  • Basic computer skills
  • CCTV Monitoring
  • Incident Reporting
  • Report Writing Skills
  • Data Analysis
  • Conflict Resolution
  • CCTV Systems
  • Policy Enforcement
  • Fraud Detection
  • Implementation of Company Policy

Timeline

Asset Protection Specialist

Safeway/Albertsons
05.2022 - Current

Head Bookkeeper and D4 Cash Champion

Safeway
10.2015 - 05.2022

Tradeshow Coordinator

Martinni Beauty
01.2013 - 10.2015

Bakery Clerk

Foodmaxx
10.2010 - 01.2013

High School Diploma -

John F Kennedy High School

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Emily Banuelos