Emily Atkinson
Summary
Dedicated and resourceful service professional with over three years of in-depth knowledge and experience in the upscale service industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with a focus on quality and efficiency. Dependable and quick-learning team player with impeccable communication and organizational skills. Adept at handling multiple projects simultaneously with a high degree of accuracy and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Live-In Nanny
Josh and Rebecca McElman
Saint John, NB
02.2022 - 06.2022
- Cared for twin babies under one year old.
- Carried out day-to-day caregiving such as feeding, burping, changing diapers and clothes, bathing, etc.
- Successfully kept babies on feeding/sleeping schedule when possible.
- Made sure babies received lots of story time, playtime and tummy time for proper development.
- Soothed and calmed babies down when needed.
- Did majority of housework such as laundry, dishes, cleaning and organizing.
- Meal prepped and cooked daily meals, as well as properly heating bottles to safe temperature.
- Prepared and sanitized bottles as well as soothers and other teething toys.
- Assisted with and scheduled medical appointments and other excursions.
- Personal shopping for family.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Implemented healthier lifestyles for parents by always preparing healthy meals and incorporating more physical activity into their daily routines.
Ontario Senior Account Manager
Johnny Brown Dancewear
Toronto/Online
09.2021 - 03.2022
- Met with existing customers and prospects to discuss current and future business needs and moved forward accordingly.
- Increased sales by offering advice on purchases and promoting additional products.
- Used automated contact management system, resulting in better client organization and goal alignment.
- Met frequently with technical development team, product management and service personnel to stay current on company offerings and business policies.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- In charge of expansion into United States starting with New York City.
- Met with prospective organizations about becoming partners and hosted partner events.
- Met with real estate agents about commercial retail and industrial spaces, as well as other personnel in order to setting up said spaces for anticipated expansion.
- Developed and kept spreadsheets accurate and organized.
- Negotiated new and existing partnerships with brands
- Contributed to marketing and social media materials daily.
Retail Sales Associate
Northern Reflections
Amherst , NS
06.2020 - 08.2021
- Greeted customers and helped with product questions, selections and purchases.
- Delivered personalized service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, exchanges, online orders and gift card activations.
- Organized store merchandise racks and displays to promote merchandise and maintain visually appealing environments to increase sales.
- Balanced and organized cash register by handling cash, counting change and keeping up-to-date financial records.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention and additional sales purchases.
- Wrote weekly sales reports on products, marketing, customer feedback, promotions and store operations.
- Adhered to provincial COVID-19 regulations and guidelines for retail operations.
Dance Teacher and Choreographer
Atlantic Dance Academy
Amherst, NS
09.2020 - 05.2021
- Taught ballet and contemporary dance classes for advanced/intermediate and pre-professional level students.
- Provided one-on-one instruction to students by appointment with personalized coaching and support.
- Generated lesson plans each week that covered stretching, flexibility, conditioning, warm-ups and combinations.
- Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Upheld professional and respectful studio etiquette and encouraged students to do so as well.
- Encouraged dance students at different skill levels through positive reinforcement and kind constructive criticism.
- Utilized multiple styles of teaching to accommodate students of all capabilities.
- Choreographed, planned and prepared routines for recitals and performances.
- Assisted with coordination and administration of complete dance program.
- Maintained daily student records and evaluated student progress, ensuring each student gets what they need to advance further in dance.
Lounge and Dinning Room Server
Earl's Kitchen and Bar
Winnipeg, MB
06.2017 - 08.2019
- Consistently delivered top-notch dining experiences by personalizing and tailoring service to customer needs, resulting in increased patronage and cultivating guest loyalty.
- Ensured patrons were presented menus promptly after seating; answered questions about menu items, made recommendations upon request and recorded order information.
- Communicated thorough menu knowledge regarding menu items, flavours, sourcing, ingredients and cooking methods, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer as well as upsold high-profit items.
- Ensured customer satisfaction with timely table check-ins to assess the needs of each table and retrieve additional items while refilling drinks and clearing plates.
- Worked with POS system to place orders, apply daily specials and manage bills correctly.
- Anticipated guests needs and provided proactive service.
- Quickly and clearly communicated with kitchen staff, followed up on special requests and dietary restrictions or allergies.
- Collaborated with kitchen staff regularly to correctly update customers on menu changes, unavailable dishes and wait times.
- Carried out thecomplete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server and bar areas clean, organized and stocked to increase efficiency while working tables.
- Checked identification for the minimum age for sale of alcoholic beverages.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Lead Evening Hostess
Earls Kitchen and Bar
Winnipeg, MB
07.2016 - 06.2017
- Scheduled reservations and managed seating arrangements using POS and Open Table in a high-traffic restaurant while maintaining a calm, professional demeanor.
- Took reservations and to-go orders by phone, managed guest inquiries, and customer service requests and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to ensure cleanliness
- Supervised server tables in order to balance and monitor table turnover to accurately seat customers while simultaneously adhering to section rotation.
- Conducted dining room, kitchen and server checks to assess readiness for expected customer loads.
- Consulted FOH and BOH staff for preparing for evening shifts and events using coordination and planning skills to achieve smooth execution to maximize guest satisfaction.
- Helped execute 100-150 person guest parties by organizing menus, spaces and special requests.
- Reported concerns about intoxicated guests to management to contribute to a safe and welcoming environment for all patrons.
Education
Bachelor of Arts - Theatre And FIlm
University of Winnipeg
Winnipeg, MB04.2023
Certificate of Specialization - Practical Aesthetics Technique (Drama)
NYU, Atlantic Acting School
New York City, NY12.2021
Certificate - Ballet, Contemporary Dance
Royal Winnipeg Ballet School Professional Division
Winnipeg, MB05.2016
High School Diploma -
University of Winnipeg Collegiate
Winnipeg, MB04.2016
Skills
- Relationships and Rapport Building
- Team Player and Collaborator
- Self-Motivated
- Detail Oriented
- Highly Organized
- Multitasking and Prioritization
- Flexible and Adaptable
- Creative Problem Solving
- Process Monitoring and Improvement
- Feedback Acceptance
- POS, and Microsoft Office Software
- Strong Communication and Interpersonal Skills
Certification
- ServSafe
- Paddle Canada Sea Kayak Rescue Skills Level 1
References
1.Tiffany Boychuck - Earls General Manager, Winnipeg, MB
Phone # (416)521-5577
Email: boychuktiffany@gmail.com
2. Tara Lee Terris - Northern Reflections Store Manager, Amherst, NS
Phone: # 1(902) 694-7726
Email: taralee.terris76@gmail.com
3. Joshua J.B. McElman, QC - Attorney, Cox and Palmer
Father of twins
(request if needed)
Timeline
Live-In Nanny
Josh and Rebecca McElman
02.2022 - 06.2022
Ontario Senior Account Manager
Johnny Brown Dancewear
09.2021 - 03.2022
Dance Teacher and Choreographer
Atlantic Dance Academy
09.2020 - 05.2021
Retail Sales Associate
Northern Reflections
06.2020 - 08.2021
Lounge and Dinning Room Server
Earl's Kitchen and Bar
06.2017 - 08.2019
Lead Evening Hostess
Earls Kitchen and Bar
07.2016 - 06.2017
Bachelor of Arts - Theatre And FIlm
University of Winnipeg
Certificate of Specialization - Practical Aesthetics Technique (Drama)
NYU, Atlantic Acting School
Certificate - Ballet, Contemporary Dance
Royal Winnipeg Ballet School Professional Division
High School Diploma -
University of Winnipeg Collegiate