Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Atkinson

Summary

Dedicated and resourceful service professional with over three years of in-depth knowledge and experience in the upscale service industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with a focus on quality and efficiency. Dependable and quick-learning team player with impeccable communication and organizational skills. Adept at handling multiple projects simultaneously with a high degree of accuracy and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Live-In Nanny

Josh and Rebecca McElman
02.2022 - 06.2022
  • Cared for twin babies under one year old.
  • Carried out day-to-day caregiving such as feeding, burping, changing diapers and clothes, bathing, etc.
  • Successfully kept babies on feeding/sleeping schedule when possible.
  • Made sure babies received lots of story time, playtime and tummy time for proper development.
  • Soothed and calmed babies down when needed.
  • Did majority of housework such as laundry, dishes, cleaning and organizing.
  • Meal prepped and cooked daily meals, as well as properly heating bottles to safe temperature.
  • Prepared and sanitized bottles as well as soothers and other teething toys.
  • Assisted with and scheduled medical appointments and other excursions.
  • Personal shopping for family.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Implemented healthier lifestyles for parents by always preparing healthy meals and incorporating more physical activity into their daily routines.

Ontario Senior Account Manager

Johnny Brown Dancewear
09.2021 - 03.2022
  • Met with existing customers and prospects to discuss current and future business needs and moved forward accordingly.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used automated contact management system, resulting in better client organization and goal alignment.
  • Met frequently with technical development team, product management and service personnel to stay current on company offerings and business policies.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • In charge of expansion into United States starting with New York City.
  • Met with prospective organizations about becoming partners and hosted partner events.
  • Met with real estate agents about commercial retail and industrial spaces, as well as other personnel in order to setting up said spaces for anticipated expansion.
  • Developed and kept spreadsheets accurate and organized.
  • Negotiated new and existing partnerships with brands
  • Contributed to marketing and social media materials daily.

Retail Sales Associate

Northern Reflections
06.2020 - 08.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Delivered personalized service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, exchanges, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote merchandise and maintain visually appealing environments to increase sales.
  • Balanced and organized cash register by handling cash, counting change and keeping up-to-date financial records.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention and additional sales purchases.
  • Wrote weekly sales reports on products, marketing, customer feedback, promotions and store operations.
  • Adhered to provincial COVID-19 regulations and guidelines for retail operations.

Dance Teacher and Choreographer

Atlantic Dance Academy
09.2020 - 05.2021
  • Taught ballet and contemporary dance classes for advanced/intermediate and pre-professional level students.
  • Provided one-on-one instruction to students by appointment with personalized coaching and support.
  • Generated lesson plans each week that covered stretching, flexibility, conditioning, warm-ups and combinations.
  • Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Upheld professional and respectful studio etiquette and encouraged students to do so as well.
  • Encouraged dance students at different skill levels through positive reinforcement and kind constructive criticism.
  • Utilized multiple styles of teaching to accommodate students of all capabilities.
  • Choreographed, planned and prepared routines for recitals and performances.
  • Assisted with coordination and administration of complete dance program.
  • Maintained daily student records and evaluated student progress, ensuring each student gets what they need to advance further in dance.

Lounge and Dinning Room Server

Earl's Kitchen and Bar
06.2017 - 08.2019
  • Consistently delivered top-notch dining experiences by personalizing and tailoring service to customer needs, resulting in increased patronage and cultivating guest loyalty.
  • Ensured patrons were presented menus promptly after seating; answered questions about menu items, made recommendations upon request and recorded order information.
  • Communicated thorough menu knowledge regarding menu items, flavours, sourcing, ingredients and cooking methods, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer as well as upsold high-profit items.
  • Ensured customer satisfaction with timely table check-ins to assess the needs of each table and retrieve additional items while refilling drinks and clearing plates.
  • Worked with POS system to place orders, apply daily specials and manage bills correctly.
  • Anticipated guests needs and provided proactive service.
  • Quickly and clearly communicated with kitchen staff, followed up on special requests and dietary restrictions or allergies.
  • Collaborated with kitchen staff regularly to correctly update customers on menu changes, unavailable dishes and wait times.
  • Carried out thecomplete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server and bar areas clean, organized and stocked to increase efficiency while working tables.
  • Checked identification for the minimum age for sale of alcoholic beverages.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Lead Evening Hostess

Earls Kitchen and Bar
07.2016 - 06.2017
  • Scheduled reservations and managed seating arrangements using POS and Open Table in a high-traffic restaurant while maintaining a calm, professional demeanor.
  • Took reservations and to-go orders by phone, managed guest inquiries, and customer service requests and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to ensure cleanliness
  • Supervised server tables in order to balance and monitor table turnover to accurately seat customers while simultaneously adhering to section rotation.
  • Conducted dining room, kitchen and server checks to assess readiness for expected customer loads.
  • Consulted FOH and BOH staff for preparing for evening shifts and events using coordination and planning skills to achieve smooth execution to maximize guest satisfaction.
  • Helped execute 100-150 person guest parties by organizing menus, spaces and special requests.
  • Reported concerns about intoxicated guests to management to contribute to a safe and welcoming environment for all patrons.

Education

Bachelor of Arts - Theatre And FIlm

University of Winnipeg
Winnipeg, MB
04.2023

Certificate of Specialization - Practical Aesthetics Technique (Drama)

NYU, Atlantic Acting School
New York City, NY
12.2021

Certificate - Ballet, Contemporary Dance

Royal Winnipeg Ballet School Professional Division
Winnipeg, MB
05.2016

High School Diploma -

University of Winnipeg Collegiate
Winnipeg, MB
04.2016

Skills

  • Relationships and Rapport Building
  • Team Player and Collaborator
  • Self-Motivated
  • Detail Oriented
  • Highly Organized
  • Multitasking and Prioritization
  • Flexible and Adaptable
  • Creative Problem Solving
  • Process Monitoring and Improvement
  • Feedback Acceptance
  • POS, and Microsoft Office Software
  • Strong Communication and Interpersonal Skills

Certification

  • ServSafe
  • Paddle Canada Sea Kayak Rescue Skills Level 1

References

1.Tiffany Boychuck - Earls General Manager, Winnipeg, MB

Phone # (416)521-5577

Email: boychuktiffany@gmail.com


2. Tara Lee Terris - Northern Reflections Store Manager, Amherst, NS

Phone: # 1(902) 694-7726

Email: taralee.terris76@gmail.com


3. Joshua J.B. McElman, QC - Attorney, Cox and Palmer

Father of twins

(request if needed)

Timeline

Live-In Nanny

Josh and Rebecca McElman
02.2022 - 06.2022

Ontario Senior Account Manager

Johnny Brown Dancewear
09.2021 - 03.2022

Dance Teacher and Choreographer

Atlantic Dance Academy
09.2020 - 05.2021

Retail Sales Associate

Northern Reflections
06.2020 - 08.2021

Lounge and Dinning Room Server

Earl's Kitchen and Bar
06.2017 - 08.2019

Lead Evening Hostess

Earls Kitchen and Bar
07.2016 - 06.2017

Bachelor of Arts - Theatre And FIlm

University of Winnipeg

Certificate of Specialization - Practical Aesthetics Technique (Drama)

NYU, Atlantic Acting School

Certificate - Ballet, Contemporary Dance

Royal Winnipeg Ballet School Professional Division

High School Diploma -

University of Winnipeg Collegiate

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Emily Atkinson