Emily Aronis

B2B experience

Key Account Specialist:

Processed orders using Sage and Shopify

Delivered freight quotes to dealers

Monitored payment status on orders

Suggested suitable products to dealers according to their requirements

Participated in sales strategy discussions during meetings

B2C experience

Customer Experience Coordinator:

Managed daily customer communications through Salesforce and Freshdesk, addressing over 50 emails and calls

Handled online chat inquiries

Engaged with customer feedback through Bazaar Voice

Processed customer returns utilizing Shopify and Sage

Develop and review training materials making sure they remain up to date

Created comprehensive FAQ guide to boost customer support efficiency

Managed escalated cases efficiently

Coordinated with teams to resolve order-related issues efficiently.

SAAQ:

Assisted visitors upon arrival at the front desk.

Processed driver license renewals and cancellations.

Coordinated successful transfer of vehicle ownership.

Finalized tasks related to vehicle registration renewals.

Take Medicare photos

Ensured accurate end-of-day cash balances.

Ensured office was properly locked and secured after hours.