Emily Aronis
Montreal
Summary
I am a dedicated customer service professional with 10+ years of experience delivering high quality support in B2B and B2C environments. I am known to resolve complex issues efficiently and in a timely manner, lead teams through escalations and return processes. I have trained staff to exceed performance goals and improve customer experiences. I have been recognized for my professionalism, adaptability, and my passion and commitment to providing excellent customer service experiences. My software experiences include Shopify, Salesforce, Sage, BazaarVoice, Isovision and Fresdesk/Freshcaller.
Overview
12
12
years of professional experience
Work History
Customer Experience Coordinator
Pelican International
05.2017 - 05.2025
B2B experience
Key Account Specialist:
Processed orders using Sage and Shopify
Delivered freight quotes to dealers
Monitored payment status on orders
Suggested suitable products to dealers according to their requirements
Participated in sales strategy discussions during meetings
B2C experience
Customer Experience Coordinator:
Managed daily customer communications through Salesforce and Freshdesk, addressing over 50 emails and calls
Handled online chat inquiries
Engaged with customer feedback through Bazaar Voice
Processed customer returns utilizing Shopify and Sage
Develop and review training materials making sure they remain up to date
Created comprehensive FAQ guide to boost customer support efficiency
Managed escalated cases efficiently
Coordinated with teams to resolve order-related issues efficiently.
Customer Service Agent
CAA
10.2013 - 05.2016
SAAQ:
Assisted visitors upon arrival at the front desk.
Processed driver license renewals and cancellations.
Coordinated successful transfer of vehicle ownership.
Finalized tasks related to vehicle registration renewals.
Take Medicare photos
Ensured accurate end-of-day cash balances.
Ensured office was properly locked and secured after hours.
Education
High School Diploma -
Western Laval Highschool
Laval, QCSkills
Patient and empathetic especially during difficult cases
I communicate clearly
Problem solving that benefit both the company and the customer
Able to manage several task all while being mindful of time
Professionalism, remaining respectful and calm at all times
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Experience Coordinator
Pelican International
05.2017 - 05.2025
Customer Service Agent
CAA
10.2013 - 05.2016
High School Diploma -
Western Laval Highschool