Emily Ann Moore
Gillette,WY
Summary
Highly organized and driven professional with a strong background in sports program management, customer service, and administrative support. Adept at coordinating large-scale recreational programs, managing personnel, and delivering exceptional client experiences. Recognized for leadership, problem-solving skills, and ability to adapt to fast-paced environments. Experienced in program budgeting, compliance monitoring, and community engagement initiatives.
Overview
12
12
years of professional experience
Work History
Program Supervisor
Intramural Program
03.2020 - Current
- Oversee and manage various community sports programs, including Golf, Volleyball, Basketball, Hockey, and Dodgeball, ensuring program success and community engagement
- Hire, train, and supervise a diverse team of coaches, officials, and program monitors, ensuring adherence to safety protocols and high-quality programming
- Administer payroll, track expenditures, and manage program budgets to optimize resource allocation
- Develop and execute comprehensive marketing strategies, utilizing social media, website content, email campaigns, and radio advertisements to boost participation
- Coordinate with local schools, sports organizations, and community leaders to enhance program offerings and partnerships
- Maintain accurate records of participant registration, employee schedules, and program evaluations for continuous improvement
Receptionist
Recreation Desk
10.2015 - 03.2020
- Provided frontline customer service by addressing inquiries, resolving issues, and promoting recreational programs to community members
- Processed membership applications, registrations, and facility reservations while ensuring data accuracy
- Managed cash transactions, balanced cash drawers, and maintained financial documentation with a high degree of accuracy
- Assisted in organizing special events, tournaments, and seasonal programs to increase community participation
- Collaborated with management to develop and implement process improvements for customer service and administrative operations
Technician
Physical Therapy
05.2013 - 07.2014
- Assisted in developing and implementing individualized home exercise programs for outpatient therapy clients, helping to improve their health and wellness
- Provided patient education on the proper use of rehabilitation equipment, ensuring safe and effective use
- Operated ultrasound and electrical stimulation machines under the supervision of licensed therapists to support patient recovery
- Assisted therapists in administering mobility exercises and monitoring patient progress
- Maintained patient records, updated documentation, and ensured compliance with healthcare regulations
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY05.2018
Skills
- Program Coordination & Management
- Administrative Support & Office Management
- Team Leadership & Coaching
- Budgeting & Payroll Processing
- Marketing & Social Media Promotion
- Customer Service & Conflict Resolution
- Event Planning & Logistics
- Strong Communication & Interpersonal Skills
- Data Entry & Record Keeping
- CPR & First Aid Certified
- Scheduling & Staff Supervision
- Public Speaking & Presentation
- Grant Writing & Fundraising
- Staff training
- Staff development
- Document management
- Strategic planning
- Operational leadership
- Training facilitation
- Staff training experience
Timeline
Program Supervisor
Intramural Program
03.2020 - Current
Receptionist
Recreation Desk
10.2015 - 03.2020
Technician
Physical Therapy
05.2013 - 07.2014
Bachelor of Science - Psychology
University of Wyoming
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