Emily Amero
Halifax,Nova Scotia
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Coordinator
Dalhousie University
12.2021 - Current
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
Freelance Social Media Marketing
Various
06.2016 - Current
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
- Managed client marketing strategies and product promotion campaigns.
- Organized publicity events to establish community relationships and maximize marketing strategies.
- Collaborated creatively to develop brand content, enhancing identity and engaging audience.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Administration Officer
LDX Inc
04.2020 - 10.2021
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Processed financial documents, contracts, expense reports and invoices.
- Prepared and proofread internal and external communications for syntax and grammar.
Departmental Secretary (Term)
Saint Mary's University
01.2018 - 08.2019
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Produced and reviewed documentation, spreadsheets and presentations for department use.
- Opened and distributed correspondence to staff members.
- Screened visitors and directed to specific location for office safety.
- Performed accounting functions such as payroll and expense tracking.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Administrative Support Officer
Government of Nova Scotia
07.2014 - 07.2017
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
- Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
- Assisted employees and customers with software navigation and provided technical support.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education
Diploma - Television Production
NSCC
05.2016
Diploma - Business Administration
NSCC
05.2014
Skills
- Workforce Management
- Expert in Microsoft suite
- Staff Training
- Documentation and Reporting
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Technical Proficiency
- Scheduling and Coordinating
- Planning Events
- Interpersonal Relations
- Visual design
- Creative Thinking
- Public relations
Certification
- ISO Internal Auditor Certified - 2021
- CARs Regulatory Awareness Certified - 2021
- Human Factors Certified - 2021
- WHMIS Training - 2021
Additional Information
Non-Binary
Indigenous
Languages
English
Native or Bilingual
Timeline
Office Coordinator
Dalhousie University
12.2021 - Current
Administration Officer
LDX Inc
04.2020 - 10.2021
Departmental Secretary (Term)
Saint Mary's University
01.2018 - 08.2019
Freelance Social Media Marketing
Various
06.2016 - Current
Administrative Support Officer
Government of Nova Scotia
07.2014 - 07.2017
Diploma - Business Administration
NSCC
Diploma - Television Production
NSCC