Emily Ambrosini
Antioch
Summary
Dedicated hospitality professional with a strong background in customer service and safety compliance. Proven ability to engage guests and resolve complaints, ensuring a positive experience. Ready to learn and leverage skills to enhance service efficiency and exceed customer expectations.
Overview
5
5
years of professional experience
Work History
Bartender
The Yard
Brentwood
09.2024 - Current
- Engaged with guests to create a welcoming and friendly atmosphere
- Prepared and served a variety of cocktails and beverages to guests
- Maintained cleanliness and organization of the bar area during service
Server
The Yard
Brentwood
09.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment
- Handled customer complaints promptly to maintain satisfaction levels
- Assisted customers with menu selections and upsell by promoting new, seasonal, and favorite items
Customer Service Representative
Ulta Beauty Inc.
Brentwood
09.2022 - 08.2025
- Assist customers in signing up for loyalty programs and store credit cards
- Recommend merchandise to customers based on needs and preferences
- Focus on making guest feel welcomed and beautiful in fast paced cashier environment
Head Lifegaurd
Antioch Water Park
Antioch
05.2021 - 09.2024
- Conducted regular safety drills to maintain emergency readiness and response efficiency
- Provided first aid assistance and documented incidents in accordance with protocols
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress
Education
Associates in Psychology
Los Medanos College
Pittsburg, California, CAInternational Studies Program
Florence, ItalySkills
- Effective communication
- Safety compliance
- Complaint resolution
- Service efficiency
- Hospitality and accommodation
- Team collaboration
Timeline
Bartender
The Yard
09.2024 - Current
Server
The Yard
09.2024 - Current
Customer Service Representative
Ulta Beauty Inc.
09.2022 - 08.2025
Head Lifegaurd
Antioch Water Park
05.2021 - 09.2024
Associates in Psychology
Los Medanos College
International Studies Program