Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Almeida

Perth

Summary

Detail-oriented professional with 14 years in fast-paced dental environments, delivering exceptional patient care and administrative support. Expertise in communication, scheduling, and problem-solving enhances client experiences. Pursuing an administrative or customer-focused role to leverage skills in teamwork and organization.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Dental Assistant & Administrative Support

Centrum Dental Center
Ottawa
05.2018 - Current
  • Build strong relationships with patients by providing compassionate and professional support
  • Coordinated patient inquiries, appointments, and treatment plans to enhance patient engagement
  • Answer incoming phone calls and help resolve patient concerns efficiently
  • Facilitated dental team operations in fast-paced environment, ensuring seamless patient experiences
  • Engaged in health and safety committee meetings to discuss safety protocols and maintain First Aid/CPR certification
  • Participated in annual community free dentistry events to improve access to dental care

Dental Assistant & Dental Administrator

Trillium Dental
01.2013 - 01.2018
  • Coordinated appointment scheduling and facilitated patient communication to enhance patient flow
  • Provided support to patients over the phone, ensuring a positive experience through professionalism and empathy
  • Collaborated with dental team to streamline daily operations and improve workflow
  • Maintained organized schedules and supported front desk administration

Retail Cashier & Supervisor

Retail Industry
01.2009 - 01.2013
  • Provided exceptional customer service in high-volume retail environments
  • Guided customers through purchases and addressed questions and concerns
  • Assisted in managing team workflows to enhance efficiency. and supervised staff when needed
  • Developed effective communication strategies for team interactions. and conflict-resolution skills

Education

Dental Assistant - Dental

Algonquin College
Ottawa

Skills

  • Infection Control Procedures
  • Patient management
  • Administrative Support
  • Health & Safety Awareness
  • Fast-paced multitasking
  • Adaptability and problem solving
  • Conflict Resolution
  • Professional & Friendly Communication
  • Adaptability & Problem Solving

Certification

  • First Aid & CPR Certified
  • IPAC

Timeline

Dental Assistant & Administrative Support

Centrum Dental Center
05.2018 - Current

Dental Assistant & Dental Administrator

Trillium Dental
01.2013 - 01.2018

Retail Cashier & Supervisor

Retail Industry
01.2009 - 01.2013

Dental Assistant - Dental

Algonquin College
Emily Almeida