Emily Aldridge

• Recommended specific products and services in alignment with individual needs, requirements, and specifications.
• Create and maintain a lead base by building and maintaining relationships with prospects and members
• Perform sales while delivering a member heightened experience while following daily, weekly, and monthly sales tasks
• Assisted in the retention of members through timely problem resolution and personalized support by delivering daily, weekly, and monthly servicing plans
• Operation of Mindbody, Hubspot and Microsoft Office software
• Account management processes such as cancellations, holds, accounts receivable, membership changes
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Conducted regular audits of member information, maintaining up-to-date records and compliance with company policies.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.

Order Fulfillment Lead (July 12, 2021), Keyholder (Nov 5, 2021), Cash and Back of House Operations Lead (Nov 5, 2021), OH&S member (Oct 1, 2021)

• Assumes responsibility for operations of the store delivering direction, and department support and enforcement of LP and audit standards
• Weekly department planner containing daily priority list for direction and communication
• Develop associates skillsets with a performance manage coaching system on a monthly basis
• Achieve and maintain expected order fulfillment metrics and customer service sales
• Safe management including weekly cash package complete by verifying logs, systems and checklists are complete to standard
• Monthly store Audit and weekly stock locator audit
• Maintaining shipping inventory and logs with accuracy, claims, and transfers, following operating procedures with shipment breakdown and sorting
• Efficient processing and movement of inventory to the sales floor while executing and maintain inventory accuracy processes and initiatives (Stock locator)
• Obtain standard operating procedures, quality control standards, and operational metrics
• Store supplies ordered and maintained

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.