EMILY ADAMS
Lethbridge,AB
Summary
Experienced Senior Stylist with expertise in client relationship management and problem solving. Delivered tailored styling services that boosted client retention and satisfaction. Maintains high sanitation standards and enhances salon operations through effective communication. Mentored new talent, providing training and professional support while facilitating educational sessions in collaboration with HR and management.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Senior Hairdresser
Brio Salon Spa
Lethbridge
10.2019 - Current
- Delivered precision haircuts, blowouts, and finishing techniques aligned with client preferences.
- Consulted with clients to design customized cuts, color, and styling services.
- Cultivated loyal clientele through exceptional customer service and meticulous attention to detail.
- Recommended retail products and home-care routines to enhance hairstyle longevity and client satisfaction.
- Maintained sanitation standards for tools, stations, and treatment areas.
- Maintained sanitation practices for tools, stations, and work areas in compliance with salon protocols.
- Managed appointment flow to support smooth salon operations and timely service delivery.
- Developed educational programs for new stylists to enhance their technical abilities and confidence.
- Mentored junior team members, sharing best practices related to client relationship management and technical problem-solving skills.
- Mentored junior team members in client relationship management, enhancing their skills and fostering growth within the organization.
- Collaborated with executive leadership to align HR strategy with business objectives.
- Identified key issues and collaborated with leadership to develop approaches.
- Participated in various volunteer initiatives to assist small businesses, fostering collaboration and local growth.
Education
Trade Certificate - Hairstyling
Aveda Institution
Calgary, AB 09.2018 - 09.2019
Skills
- Advanced styling techniques
- Consultation expertise
- Client relations
- Customer consultation
- Client retention
- Appointment scheduling
- Payment processing
- Social media marketing
- Brand promotion
- Problem solving
- Critical thinking
- Team collaboration
- Industry collaboration
- Time management
- Multitasking
- Clear communication
- Professionalism and ethics
- Workspace organization
- Customer service
- Goal achievement
LANGUAGES
English, Professional Working
Timeline
Senior Hairdresser
Brio Salon Spa
10.2019 - Current
Trade Certificate - Hairstyling
Aveda Institution
09.2018 - 09.2019