Emily A Beynon
Stoney Creek,ON
Summary
Professional with substantial experience in leadership and training. Adept at maintaining high standards and delivering results. Strong focus on team collaboration and adaptability under changing conditions. Exceptional communication, problem-solving, decision-making and time management skills, ensuring accuracy and effectiveness in all tasks. A creative and imaginative team player with a flair for motivating others, thriving on challenges, possessing integrity, and demonstrates initiative.
Overview
22
22
years of professional experience
Work History
Facility Service Manager
Infinity Group Construction
02.2019 - Current
- Maintain a substantial portfolio with over 500 sites nationally, managing an average of 100 incoming emails and 30 phone calls daily from customers, subcontractors and collogues.
- Improve facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Developed comprehensive emergency response plans, minimizing potential downtime or disruption due to unforeseen events such as natural disasters or power outages.
- Supervise a team of facilities professionals responsible for maintaining the physical infrastructure of the organization's buildings and grounds.
- Increase customer satisfaction ratings with prompt resolution of service requests and proactive engagement with clients to address concerns or suggestions for improvement.
- Evaluate facility service performance metrics regularly to identify areas for improvement and implement necessary changes to maintain consistently high standards of service delivery.
- Provided ongoing training and development opportunities for team members to ensure they were equipped with the skills needed to excel in their roles as Facility Service Managers.
- Enhance employee satisfaction through effective communication and team-building initiatives, promoting a positive work environment.
- Prepare reports and schedules with accuracy.
- Create and implemented operational policies, processes and procedures to keep facilities running smoothly.
Commanding Officer
Canadian Forces-Royal Canadian Naval Reserve
01.2004 - Current
- Enforcement of compliance with Canadian Forces and Canadian Cadet Organization policies and regulations and addressing infractions or improper activity and for reporting them in the correct manner, as required develop subordinates through mentoring
- Maintain critical databases; create and distribute confidential logins and passwords and maintain a wide range of equipment in excess of one hundred thousand dollars in value
- Maintained high morale within the unit by recognizing exemplary work performance contributing towards a cohesive and dedicated team.
- Established strong relationships with external partners to facilitate cooperation and support during joint operations.
- Manage time and resources productively and efficiently to achieve a high level of quality control in all activities
- Display effective personal leadership, including assessing performance and counselling staff and identifying and training staff for career development
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.
- Assisted in the planning and execution of successful field training exercises for enhanced practical experience.
Store Manager
Bentley Group
06.2017 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Productions Clerk
Matthews Abogado LLP
01.2012 - 05.2017
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Enhanced production efficiency by streamlining processes and implementing new systems.
- Independently manage workload of over 500 files in various stages of litigation
- Perform basic administrative office duties including electronic and manual filing, faxing, printing, warehousing/closing files, processing invoices, and final accounts
- Perform receptionist duties as needed, including greeting visitors, managing the telephone, relaying messages, and accepting courier deliveries
Business Support Manager
Staples Business Depot
01.2003 - 01.2009
- Ensured that relevant and timely information was communicated to associates with regards to policies, procedures, and any other pertinent information (loss prevention)
- Responsible for participating in interviewing, selecting, checking references and training of new hires
- Monitored the training requirements of the store and advised fellow managers on upcoming sessions
- Oversaw all Front Office functions, including daily and week-end paperwork and reports, scheduling and Payroll
- Ensured inventory control and integrity
- Handled difficult and intense situations diplomatically and professionally
Education
Police Foundations Diploma -
Sheridan College
01.2004
Basic Officer Qualification, Military Occupational Course, Lieutenant Qualification, Administrative Officer Course, Supply Officer Course, Senior Instructor Course, Intermediate Officer Training Course, Training Officers Course
Regional Cadet Instructor School
Skills
- Operations Management
- Leadership Development and Team Building
- Training and mentoring
- Inventory Management
- Incident Management
- Problem-Solving
- Customer Service Management
- Recruiting and Hiring
- Relationship Building
- Work Order Management
Timeline
Facility Service Manager
Infinity Group Construction
02.2019 - Current
Store Manager
Bentley Group
06.2017 - 02.2019
Productions Clerk
Matthews Abogado LLP
01.2012 - 05.2017
Commanding Officer
Canadian Forces-Royal Canadian Naval Reserve
01.2004 - Current
Business Support Manager
Staples Business Depot
01.2003 - 01.2009
Police Foundations Diploma -
Sheridan College
Basic Officer Qualification, Military Occupational Course, Lieutenant Qualification, Administrative Officer Course, Supply Officer Course, Senior Instructor Course, Intermediate Officer Training Course, Training Officers Course
Regional Cadet Instructor School
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