Emillie Panganiban

• Directed end-to-end logistics for weekly community events supporting 50+ members, coordinating budgets, promotions, and internal communications to improve member engagement.
• Acted as key point of contact to support new hires across Northern California and elevate the overall member experience.
• Resolved member inquiries and service issues promptly, ensuring consistent support across workspace needs.
• Coordinated member onboarding, workspace access, and account updates across community systems.

• Supported front-of-house operations, 50+ daily visitor check-in, member access, and daily inventory updates.
• Handled high-volume email and phone inquiries, resolved operational issues, and routed support requests to proper teams.
• Resolved front desk inquiries promptly, delivering accurate guidance on amenities, policies, and workspace services.
• Managed mail, packages, and deliveries while maintaining organized handoff procedures.

• Coordinated event access and resolved issues for suite holders and VIP guests in fast-paced arena environment, delivering high-quality experiences.
• Collaborated with event operations and venue security to enhance guest experience and maintain safety standards.
• Resolved concierge requests by liaising with ticketing, security, and event operations teams.
• Managed guest access procedures for suites, clubs, and premium hospitality areas.

• Executed targeted event marketing and social media campaigns, enhancing student engagement and program turnout across campus.
• Represented brand at on-site events, delivering detailed information and tailored recommendations to prospective and continuing students.
• Promoted campus recreation programs through direct outreach and peer engagement for up to 100 students.
• Educated students on membership benefits, facility access, and program offerings.

• Administered cross-departmental calendar coordination, interview scheduling, and onboarding logistics to improve HR and administrative operations.
• Standardized document preparation and administrative workflows, streamlining team communications and ensuring consistency in processes.
• Coordinated new hire onboarding, ensuring complete paperwork, I-9 verification, and policy acknowledgment accuracy.
• Maintained confidential employee records, updating personnel files and HR databases with precise data entry.

Concentration in Exercise and Movement Sciences