Emilio Ruiz de la Pena Posada
Vancouver,Canada
Summary
Dynamic and dedicated server with extensive experience at Alimentaria Mexicana, excelling in high-volume dining environments. Proven ability in menu item recommendations and exceptional customer service, ensuring positive guest interactions. Skilled in beverage preparation and allergy awareness, consistently enhancing the dining experience through effective communication and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Alimentaria Mexicana
Vancouver
05.2024 - Current
- During my time at this popular Mexican restaurant, I significantly improved my skills as a server, providing exceptional service in a high-volume environment & ensuring a positive and seamless dining experience for guests.
- Additionally, I developed extensive menu knowledge, providing tailored recommendations based on dietary restrictions & guests’ preferences.
- Working with a dynamic team has fostered an efficient work environment through effective communication and teamwork.
Bar Porter/ Server Assistant & Expeditor
Cactus Club Coal Harbour
Vancouver
01.2024 - 07.2024
- My role as a bar porter involves supporting the bartenders with stock maintenance, cleanliness, ingredient preparation & bar opening/closing.
- This high-paced environment has granted me the knowledge of working smoothly behind the bar among the bartenders, identifying what they need and acting instantly.
- Additionally, as an expeditor, main responsibilities included managing an efficient flow of food orders between the kitchen and servers, effectively communicating guests’ preferences and allergy information to kitchen & supporting table maintenance and guest service needs.
Event Server & Bartender
Savoury Chef
Vancouver
12.2023 - 07.2024
- As an events server & bartender for a large catering company, I was granted the opportunity to build on my customer service and communication skills.
- Working a myriad of different events and occasions, from large-scale events to intimate gatherings, exceptional service was consistently provided.
- Demonstrated versatility working as both a bartender and server.
Event Bartender
Pink Palett
Vancouver
06.2023 - 01.2024
- As an event bartender, my duties were to courteously greet customers while efficiently making quality drinks.
- Creative freedom was granted in regards to curating the cocktail and drinks menu at this up & coming creativity-centered event venue.
- Using analytical and problem-solving skills to adapt to constantly changing work environments.
- Often responsible for collecting payment for staffing services.
Server
El Santo
New Westminster
04.2021 - 05.2022
- As a part-time server in this popular mexican restaurant, strong customer service skills were gained in this high-pressure environment.
- Main responsibilities included maintaining outstanding service to multiple customer groups simultaneously, offering food & beverage recommendations based on dietary requirements as well as ensuring a smooth and efficient work environment through collaboration with my colleagues.
Chef Assistant
Avid 4 Adventure
Bailey, USA
05.2021 - 10.2021
- As a chef assistant, many tasks were to be completed daily to ensure a smooth operation in this large-scale kitchen.
- I assisted the chefs with meal preparation of ingredients, inventory management and maintaining a sanitary kitchen environment.
- A good understanding of hygiene protocols in food handling and preparation was acquired.
- Strong mentorship was provided from the main kitchen staff, resulting in continuous learning and development.
Server
Andiamo Huexotitla
Puebla, Mexico
02.2020 - 01.2021
- As a part-time server in this popular Italian restaurant, strong customer service skills were gained in this high-pressure environment.
- Main responsibilities included maintaining outstanding service to multiple customer groups simultaneously, offering food & beverage recommendations based on dietary requirements as well as ensuring a smooth and efficient work environment through collaboration with my colleagues.
Busser
Hormiga Negra Bar
Puebla, Mexico
07.2019 - 01.2020
- I assisted bartenders in ensuring a clean, fully stocked bar, and with any other side duties.
- I also assisted servers with clearing and setting tables in a timely and efficient manner.
- Strong attention-to-detail skills were built on during my time in this role.
Customer Representative for Western Union
Teleperformance
Puebla, Mexico
01.2019 - 07.2019
- In this multi-lingual role, I assisted customers across North America over the phone and through digital channels with account enquiries, transactions, and problem resolution.
- I learned how to best cater to different customer groups based on language requirements to ensure all enquiries have been solved.
Education
Web Development Programming -
Vancouver08.2025
Hospitality Management -
Vancouver07.2024
High School Diploma -
Colegio Britanico Wisdom
Puebla, Mexico01.2018
Skills
- Beverage preparation
- Food safety
- Allergy awareness
- High volume dining
- Point-of-sale system
- Service prioritization
- Positive guest interactions
- Effective customer upselling
- Dining area maintenance
- Menu item recommendation
- Menu presentation
- Server training
- Exceptional customer service
- Dietary restrictions knowledge
Certification
- Serving It Right, 3072216
- Emergency First Aid Certificate, 287951BC
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Alimentaria Mexicana
05.2024 - Current
Bar Porter/ Server Assistant & Expeditor
Cactus Club Coal Harbour
01.2024 - 07.2024
Event Server & Bartender
Savoury Chef
12.2023 - 07.2024
Event Bartender
Pink Palett
06.2023 - 01.2024
Chef Assistant
Avid 4 Adventure
05.2021 - 10.2021
Server
El Santo
04.2021 - 05.2022
Server
Andiamo Huexotitla
02.2020 - 01.2021
Busser
Hormiga Negra Bar
07.2019 - 01.2020
Customer Representative for Western Union
Teleperformance
01.2019 - 07.2019
Web Development Programming -
Hospitality Management -
High School Diploma -
Colegio Britanico Wisdom
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