Crystal Palma
Bloomington
Summary
Detail-oriented professional specializing in client interaction and veteran support. Known for exceptional problem-solving skills and the ability to facilitate clear communication between clients and providers. Eager to leverage experience in fast-paced settings to enhance operational efficiency.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Clinic Intake Specialist
Maximus Federal Services
10.2023 - Current
- Facilitated communication between clients and service providers, ensuring clarity and understanding.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Veteran sensitivity, patient intake & pre-screening, vital signs gathering
- Medical terminology, Electronic Medical Records (EMR/OMS), appointment scheduling, data entry accuracy
- Active listening, crisis de-escalation, cross-functional problem solving, high-volume multi-tasking
- Resolved on-site challenges for both providers and veterans through proactive, solutions-oriented problem solving
- Documented and updated case statuses and notes in internal management systems (OMS) with high accuracy and tight turnaround times
- Greeted and processed arriving veterans, establishing immediate rapport and providing a welcoming environment aligned with military and veteran sensitivity standards.
Activities Assistant
Silverado Memory Care
11.2022 - 06.2023
- Implemented recreational programs tailored to individual interests, fostering community connections.
- Facilitated group activities that promoted cognitive stimulation and physical mobility among residents.
- Assisted residents with daily activities to enhance social engagement and well-being.
- Collaborated with staff to create a safe, supportive environment for residents' emotional and physical needs.
- Engaged residents in meaningful conversations, promoting cognitive function and emotional wellness.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Assisted in preparing recreational materials and supplies for each activity.
Warehouse Worker
Staffing Network
08.2022 - 11.2022
- Conducted inventory counts to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to organize products for optimal storage solutions.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
Picker
Amazon
08.2021 - 08.2022
- Executed efficient order picking using handheld scanners and mobile devices.
- Maintained high productivity levels while adhering to safety protocols and quality standards.
- Collaborated with team members to optimize workflow and reduce pick times.
- Conducted inventory checks to ensure accuracy of stock levels and product availability.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Scanned and verified UPC codes for all products to aid in identification.
- Verified proper labeling and identification on all orders before shipment.
Target Team Member
Target
08.2020 - 10.2020
- Assisted customers in locating products and provided information on promotions.
- Operated cash register, processing transactions accurately and handling customer inquiries.
- Collaborated with team members to restock shelves and manage inventory levels efficiently.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Learned safety protocols for equipment use, contributing to a safe working environment for staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA06-2020
Skills
- Patient data management
- Empathetic communication
- Intake assessment
- Critical thinking skills
- Progress reporting
- Patient intake
- Proactive problem resolution
- Veteran-focused communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Dancing
- DIY and Home Improvement
- I like trying new recipes and food trends
- Baking
- Reading
Timeline
Clinic Intake Specialist
Maximus Federal Services
10.2023 - Current
Activities Assistant
Silverado Memory Care
11.2022 - 06.2023
Warehouse Worker
Staffing Network
08.2022 - 11.2022
Picker
Amazon
08.2021 - 08.2022
Target Team Member
Target
08.2020 - 10.2020
High School Diploma -
Henry J. Kaiser High School