Emilio Orellana
STOCKTON
Summary
Dynamic customer service professional with extensive experience at Blue Shield of CA, excelling in problem resolution and customer relationship management. Proven track record in driving sales and enhancing team performance through effective training and communication. Bilingual and adaptable, committed to delivering exceptional service and fostering strong client connections.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Shield of CA
Stockton
05.2022 - 07.2025
- Assisted customers with inquiries about health insurance plans and services.
- Processed claims and ensured accurate information was provided to clients.
- Facilitated communication between departments to resolve customer issues effectively.
- Educated clients on policy benefits and eligibility requirements for coverage.
- Managed customer accounts and updated necessary information in the system.
- Documented customer interactions and followed up on outstanding issues promptly.
- Collaborated with team members to improve service delivery processes consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Manager
Acceptance Now
Modesto
10.2020 - 04.2022
- I managed and ran this store I also set up personal goals for employees updated sales board daily also all daily duties as well such as bank runs and tele marketing call and credit collection calls also did the scheduling
- Oversaw 2 employee's
- Managed day-to-day operations
- Handled opening and closing of store
- Handled marketing, advertising, inventory management, customer relations, revenue planning, credit collection and sales
- Met revenue, profit, and sales goals
- Responsible for hiring new recruits
- Prepared staff schedules
- Balanced tills
- Cleaned store
- Generated sales reports
- Maintained great relation with homestore
- Cash handling
- Account management
- Handled drawer cash outs
- Created schedule
- Kept office clean
- Responsible for customer relations
- Handled day-to-day operations
- Managed daily operations and ensured adherence to company policies.
- Trained staff on customer service best practices and product knowledge.
Manager
California Wireless Solutions
Modesto
04.2019 - 09.2020
- I managed and ran this store and ordered all phones and accessories also set up personal goals for employees and update commission board and sales board daily also all daily duties as well such as bank runs and marketing and event finding to bringing in for activations and conducted a daily huddle between me and my coworkers also did the scheduling and interviewing as well
- Oversaw 6 employees
- Managed day-to-day operations
- Handled opening and closing of store
- Handled marketing, advertising, inventory management, customer relations, revenue planning, and sales
- Met revenue, profit, and sales goals by compass and rq to track the best ways to hit our quotas
- Responsible for hiring new recruits
- Prepared staff schedules
- Balanced tills
- Cleaned store
- Generated sales reports
Sales Associate
Wireless lifestyle
Manteca
11.2018 - 04.2019
Chef
Stockton Ports
Stockton
03.2014 - 04.2018
- Chef serving in several different food stands.
Prep Cook/Line Cook
Shomis
Stockton
05.2016 - 03.2017
- Rolled sushi and prepped all vegetables, made soups and rice, lots of customer interaction.
Journeyman
We Can Do It Construction
Stockton
- Handyman, Electrical
Education
High School Diploma - Culinary
SJCOE Culinary Arts
Stockton, CASkills
- Customer Service
- Profit & Loss
- Retail Sales
- Inventory Control
- POS
- Customer account management
- Customer relationship management
- Inventory management
- Staff training
- Effective communication
- Problem resolution
- Attention to detail
- Team collaboration
- Adaptability and flexibility
- Team development
- De-escalation techniques
- Grill
- Kitchen Staff
- Food Prep
- Food Service
- Bilingual
- Cooking
- Handyman
- Supervising Experience
- Culinary Experience
- Merchandising
- Banquet Experience
- Restaurant Experience
- Store management experience
Certification
Food Handler, food handler certificate
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Blue Shield of CA
05.2022 - 07.2025
Manager
Acceptance Now
10.2020 - 04.2022
Manager
California Wireless Solutions
04.2019 - 09.2020
Sales Associate
Wireless lifestyle
11.2018 - 04.2019
Prep Cook/Line Cook
Shomis
05.2016 - 03.2017
Chef
Stockton Ports
03.2014 - 04.2018
Journeyman
We Can Do It Construction
High School Diploma - Culinary
SJCOE Culinary Arts
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