Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Emilio Mazon

Bell,CA

Summary

I come from humble beginnings, and that background has shaped the person I am today. My drive to succeed and my ambition to always do better are rooted in the hard work I’ve seen in my community. These values have fueled my growth at Tierra Mia Coffee, where I’ve worked tirelessly to get to where I am.

I’m not just a barista—I’m a leader, a mentor, and a part of something bigger than myself. Over the years, I’ve honed my skills in latte art, but I take just as much pride in the way I help my team grow. I’ve always believed in leading by example, and through that, I’ve fostered a sense of collaboration and trust within the team. It’s not just about making great coffee but about creating an experience for our customers that brings them back repeatedly.

I take the same pride in maintaining cleanliness and ensuring smooth operations. From overseeing daily tasks to training new staff, I’m always looking for ways to refine our processes or improve the customer experience. I’ve been fortunate enough to manage shifts, so I’ve learned the art of balancing efficiency with service. It’s all about ensuring the team feels supported, and every customer is satisfied.

My organizational skills help keep everything running smoothly, from handling transactions to resolving any issues that might arise during a busy shift. I always seek solutions and push my team and me to improve. This professional and personal commitment to growth has kept me grounded and striving for more. Every day is another opportunity to be better, do better, and proudly serve my community.

In addition to my dedication to work, I’ve always strongly emphasized my education. Growing up, I knew academics were the key to unlocking doors, and that mindset has guided me throughout my life. I graduated with honors in high school, and being the captain of the academic decathlon team was one of the proudest moments of my academic journey. Leading my teammates to success in competitions taught me how to manage stress, think critically under pressure, and collaborate with others—skills I continue to apply in every aspect of my life.

As a college student, I’ve maintained a spot on the dean’s list, consistently earning high grades and keeping my GPA strong. Balancing my studies with work hasn’t been easy, but my determination and time-management skills have kept me on track. I approach my academic challenges with the same drive I apply at Tierra Mia, always striving to improve and pushing myself.

Whether in the classroom or behind the counter, I approach everything with focus and dedication. My academic achievements reflect my commitment to excellence, and I’m determined to continue pushing myself to new heights professionally and personally.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

Tierra Mia Coffee
04.2024 - Current
  • Led the training of new team members on barista techniques, cash handling, and company policies, ensuring consistency and enhanced performance across the team while continuously refining training methods for better outcomes.
  • Cultivated a positive and motivating work environment through effective communication, teamwork, and proactive problem-solving, strengthening team collaboration and boosting morale.
  • Built lasting relationships with regular customers by providing personalized service, remembering their preferences, and engaging in meaningful conversations, further enhancing customer loyalty.
  • Supervised and mentored barista staff, reinforcing store policies, improving operational practices, and fine-tuning staffing patterns to maximize productivity and team cohesion.
  • Ensured seamless daily operations by proactively managing stock levels, performing frequent inventory checks, and optimizing the reordering process to prevent shortages.
  • Enhanced store cleanliness and sanitation standards by implementing regular inspection routines and addressing issues swiftly, contributing to a safer and more welcoming environment.
  • Handled customer complaints with professionalism and empathy, resolving issues efficiently while aligning with company policies, thereby improving customer satisfaction.
  • Managed end-of-day financial procedures, consistently overseeing over $5000 in daily cash and card transactions, ensuring accuracy and accountability.
  • Collaborated in developing and implementing new store policies, streamlining processes that increased operational efficiency and promoted a more unified team dynamic.
  • Optimized staffing schedules and delegated tasks effectively, enhancing operational efficiency and ensuring optimal workflow throughout the day.
  • Fostered a welcoming atmosphere by encouraging staff to engage with customers, strengthening customer relations and promoting a friendly, community-focused environment

Barista

Tierra Mia Coffee
06.2022 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.

Barista Shift Supervisor

Tierra Mia Coffee
08.2022 - 04.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
  • Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.

Education

Associate of Arts - Psychology

Long Beach City College
Long Beach, CA
06-2025

Associate of Arts - Sociology

Long Beach City College
Long Beach, CA
06-2025

High School Diploma -

Legacy Visual And Preforming Arts HighSchool
South Gate, CA
06-2022

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Equipment troubleshooting
  • Staff motivation
  • Latte art expertise
  • Adaptability to change
  • Food safety compliance
  • POS system operation
  • Team collaboration
  • Customer service
  • Cash handling

Accomplishments

  • Earned multiple medals in Impromptu Speeches, demonstrating quick thinking and effective communication under pressure.
  • Awarded Top Honors in Prepared Speeches, showcasing strong public speaking skills, thorough preparation, and audience engagement.
  • Recognized for Excellence in Interviews, excelling in delivering articulate and persuasive responses during competitive academic events.
  • Consistently ranked among the top competitors in various speech and debate events, earning recognition for performance and communication skills.

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • California Driver's License


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista Shift Supervisor

Tierra Mia Coffee
04.2024 - Current

Barista Shift Supervisor

Tierra Mia Coffee
08.2022 - 04.2024

Barista

Tierra Mia Coffee
06.2022 - 04.2024

Associate of Arts - Psychology

Long Beach City College

Associate of Arts - Sociology

Long Beach City College

High School Diploma -

Legacy Visual And Preforming Arts HighSchool
Emilio Mazon