Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Emilija Bernatonyte

Gatineau,Quebec

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Supervisor/Customer Service

Cafe Deluxe
Ottawa, Ontario
04.2022 - Current
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Supervised daily operations and ensured high service standards in a fast-paced café environment.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Developed and implemented policies to improve team performance, and trained new staff on customer service and café procedures for efficiency.
  • Managed inventory levels and ordered supplies to maintain operational readiness. Sought out opportunities for cost savings without sacrificing quality or customer satisfaction.
  • Resolved customer complaints promptly to enhance the overall dining experience.

Customer Service/Cashier

Dal Moro’s Fresh Pasta
Ottawa, Ontario
12.2021 - 04.2022
  • Greeted customers and provided friendly customer service. Assisted customers with menu selections and provided product recommendations.
  • Handled cash, credit, and digital payments accurately during busy service hours.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Team Member

Burgers n' Fries Forever
Ottawa, ON
06.2021 - 09.2021
  • Collaborated with a team to ensure smooth service during peak hours.
  • Delivered excellent customer service by addressing inquiries promptly.
  • Prepared and assembled food orders efficiently for customer satisfaction.

Retail/Produce Associate

Target
Huntington Station, New York
08.2018 - 03.2020
  • Monitored inventory levels and assisted in product rotation practices. Stocked fresh produce in accordance with quality standards and safety guidelines.
  • Assisted customers by ensuring accurate product selection and answering inquiries.

Education

Bachelor of Arts - Psychology, Minor in Anthropology

Carleton University
Ottawa, Ontario
02.2025

Skills

  • Interpersonal communication
  • Team management
  • Conflict resolution
  • Employee training
  • Customer service
  • Attention to detail
  • Supervision and leadership
  • Computer literacy (Microsoft and Google programs)

Certification

Heart 2 Heart First Aid/Red Cross-Standard First Aid & CPR/AED level C– Intermediate

Volunteer Experience

National Capital Commission (NCC) Trail Management, 2025-05-Present, Working with a team of volunteers and park staff on trail management and conservation.

References

References available upon request.

Timeline

Team Supervisor/Customer Service

Cafe Deluxe
04.2022 - Current

Customer Service/Cashier

Dal Moro’s Fresh Pasta
12.2021 - 04.2022

Team Member

Burgers n' Fries Forever
06.2021 - 09.2021

Retail/Produce Associate

Target
08.2018 - 03.2020

Bachelor of Arts - Psychology, Minor in Anthropology

Carleton University

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Emilija Bernatonyte