Emilie Yip
Markham,Canada
Summary
An energetic person who is willing to taking different challenges. I am a good team player with excellent communication skills and academic qualifications, graduated with a degree in Hospitality Management with different sales and marketing skills. I am accomplished in building relationships with clients and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal Bank of Canada
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted regular follow-up with clients to ensure ongoing satisfaction with products and services, addressing any concerns or needs in a timely manner.
Assistant Services Officer
Transport Department
04.2021 - 09.2022
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Provided quality clerical support through data entry, document management, email correspondence.
- Actively participated in team meetings, offering valuable feedback on ways to improve overall performance.
Part Time Advanced Sales Associate
UNIQLO
10.2018 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Airport Ground Staff Internship
Hong Kong Aviation Ground Service
07.2019 - 09.2019
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Developed rapport with customers by consistently delivering friendly and efficient service.
- Supported marketing initiatives by upselling relevant products or services based on individual customer needs.
Education
Bachelor of Arts - Hospitality Management
The Hong Kong Polytechnic University
Hong Kong09.2020
Associate of Arts - Event Management
City University of Hong Kong
Hong Kong09.2018
Skills
- Multitasking
- Excellent Communication
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
Certification
- Dec 2015, Test of Proficiency in Korean (Level 2)
- Jul 2020, Language Course : Thai (1) By Hong Kong Baptist University
Languages
Cantonese
Native or Bilingual
English
Native or Bilingual
Mandarin
Native or Bilingual
Korean
Limited Working
Thai
Limited Working
Timeline
Client Advisor
Royal Bank of Canada
02.2023 - Current
Assistant Services Officer
Transport Department
04.2021 - 09.2022
Airport Ground Staff Internship
Hong Kong Aviation Ground Service
07.2019 - 09.2019
Part Time Advanced Sales Associate
UNIQLO
10.2018 - 10.2022
Bachelor of Arts - Hospitality Management
The Hong Kong Polytechnic University
Associate of Arts - Event Management
City University of Hong Kong
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