Summary
Overview
Work History
Education
Skills
Timeline
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Emilie Theriault

Toronto,ON

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.

Overview

11
11
years of professional experience

Work History

Restaurant Front-of-House Manager

Bevi Birra
06.2022 - Current
  • Collaborated with back-of-house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Coordinated special events including private parties, catering orders, and community events to expand the restaurant's presence within its local market area.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.

Bar Manager

Toronto Hunt Club
09.2019 - 06.2022
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

Hostess/Server/Bartender/Food-runner

Smith Bros. Steakhouse Tavern
11.2015 - 11.2019
  • Answered telephone to provide establishment information and take reservations
  • Collected and polished glassware for large functions
  • Collaborated between host staff, servers and kitchen workers to successfully meet all guest needs
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Cashier

Big Al's Aquarium & Pet Supercentres - Scarborough
08.2017 - 01.2019
  • Helped customers find specific products, answering questions and offering advice
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Cashier/Customer Service Representative

Beer Store
08.2017 - 11.2018
  • Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options
  • Removed trash regularly to maintain strong hygiene standards
  • Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport.

Hostess/Busser

Pizza Nova
07.2013 - 11.2015
  • Answered telephone to provide establishment information and take party reservations
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.

Education

Certificate in Criminal Psychology and Behavioral Studies -

Centennial College Ashtonbee Campus
Toronto, ON
01.2019

Certificate in Indigenous Studies -

Centennial College Ashtonbee Campus
Toronto, ON
01.2018

Skills

  • Safe food and beverage handling
  • Payment processing/ Utilizing POS system
  • End-of-month inventory
  • Strong communication skills
  • Well organized
  • Assisting customers
  • Operational Efficiency/Order Accuracy
  • Product recommendations

Timeline

Restaurant Front-of-House Manager

Bevi Birra
06.2022 - Current

Bar Manager

Toronto Hunt Club
09.2019 - 06.2022

Cashier

Big Al's Aquarium & Pet Supercentres - Scarborough
08.2017 - 01.2019

Cashier/Customer Service Representative

Beer Store
08.2017 - 11.2018

Hostess/Server/Bartender/Food-runner

Smith Bros. Steakhouse Tavern
11.2015 - 11.2019

Hostess/Busser

Pizza Nova
07.2013 - 11.2015

Certificate in Criminal Psychology and Behavioral Studies -

Centennial College Ashtonbee Campus

Certificate in Indigenous Studies -

Centennial College Ashtonbee Campus

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Emilie Theriault