Emilie Rodenas

• Welcoming/ assisting guests
• Taking phone calls/ bookings
• Answering e-mails
• Guests check-in/ check-out
• customer service/ retail
• maintaining the Spa clean and tidy

• Guests check-in / check-out
• Welcoming/ assisting guests
• Send and receive mails/ package
• Taking phone calls
• Keeping office records up date
• Clerical tasks

• Preparing drinks
• Set up shop
• Customer service
• Cashier

• Room service telephone operator
• Responsible for dietary requirements
• Maintaining a good communication between the kitchen and the F&B department, before/during/after the service
• Receive orders and serve guests requests
• Set up/ Clean up

• Room inspections to verify compliance with housekeeping standards
• Assign housekeeping tasks
• Training new staff
• Communicated repair needs to maintenance staff
• Inventory and order supplies
• Create staffing schedules

• Recruiting, training, supervising and appraising staff
• Planning
• Shop merchandising
• Counting and banking of receipts from the shop
• Dealing with customers inquiries and complaints
• Overseeing pricing and stock control
• Maintaining statistical and financial records

Sharing my time between my retail manager training and my sales duties

• Welcoming customers
• Customers service
• Cashier
• Maintaining shop clean and tidy