Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EMILIE ROCHON

Cornwall,Ontario

Summary

Polite and professional representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

9
9
years of professional experience

Work History

Janitorial Worker

Clean Streak
11.2023 - Current
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.

Call Center Representative

Xplore Inc.
06.2018 - Current
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Sales Clerk

Cornwall Motor Speedway
05.2015 - 07.2019
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.

Call Center Representative

Atelka Enterprise
07.2015 - 06.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

High School Diploma -

École Secondaire Catholique La Citadelle
Cornwall, ON
06.2015

Skills

  • Cleaning and sanitizing
  • Problem-solving skills
  • Customer Support
  • Goal-Oriented
  • Sales expertise

Languages

French
Full Professional
English
Full Professional

Timeline

Janitorial Worker

Clean Streak
11.2023 - Current

Call Center Representative

Xplore Inc.
06.2018 - Current

Call Center Representative

Atelka Enterprise
07.2015 - 06.2018

Sales Clerk

Cornwall Motor Speedway
05.2015 - 07.2019

High School Diploma -

École Secondaire Catholique La Citadelle

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EMILIE ROCHON