Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Emilie Mosca

Calgary,AB

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and driving business growth.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Exela technologies
Calmar, Alberta
11.2023 - Current
  • Answered phone calls from customers promptly and courteously.
  • Responded to customer inquiries via phone, email and chat.
  • Resolved customer inquiries in a timely manner.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Provided customer service to internal staff members regarding postal services.
  • Secured all outgoing packages using appropriate packing material.
  • Processed large volumes of packages, letters, and other materials for delivery.
  • Performed data entry tasks related to tracking shipments and deliveries.

Bookstore Intern

Entre Parenthese
Douvaine, France
05.2023 - 06.2023
  • Conducted price checks on various items throughout the store.
  • Assisted customers with selecting books, magazines, and other merchandise.
  • Reviewed customer feedback to identify areas of improvement in product selection.
  • Researched availability of requested titles from online vendors.
  • Stocked shelves with newly arrived books and other items.
  • Processed payments using cash registers or point-of-sale systems.
  • Organized store inventory to ensure easy access for customers.
  • Provided customer service by answering questions about products and services.

Customer Service Advisor

Sysco Group
Thonon-les-Bains, France
10.2022 - 12.2022
  • Cross-sold products or services based on customer needs assessment.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Educated customers on product features and benefits to support sales efforts.
  • Developed relationships with customers through proactive follow-up on orders.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.

Customer Service Advisor

Agitateur Floral
Manosque, France
08.2018 - 02.2021
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Reviewed current processes and procedures for accuracy and efficiency improvements.
  • Educated customers on product features and benefits to support sales efforts.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Executed daily operations including answering phones and assisting walk-in customers.
  • Processed payments accurately according to company policies and procedures.
  • Stayed within call-time limits by applying active listening skills and building rapport.

Store Co-Manager

Cafe manga
Manosque, France
05.2016 - 06.2017
  • Identified potential opportunities for increased revenue generation and cost savings initiatives.
  • Implemented promotional campaigns to generate new customers as well as retain existing ones.
  • Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
  • Managed financial aspects of the business including payroll processing, accounts payable and receivable, budgeting.
  • Monitored inventory levels and placed orders as needed.
  • Analyzed sales data to identify trends in customer buying habits.
  • Assisted customers with product selection while providing excellent customer service.

Education

Bachelor - Management and administration

ADREP Formation
Manosque, France
07-2017

Skills

  • Customer service and support
  • Data entry and processing
  • Conflict resolution strategies
  • Inventory management and replenishment
  • Sales support and assistance
  • Problem resolution techniques
  • Inbound and outbound communication
  • Customer complaint handling
  • Call center operations
  • Team collaboration

Languages

French
Full Professional

Affiliations

  • Literature
  • Chess
  • Travel
  • Hiking

References

References available upon request.

Timeline

Customer Service Associate

Exela technologies
11.2023 - Current

Bookstore Intern

Entre Parenthese
05.2023 - 06.2023

Customer Service Advisor

Sysco Group
10.2022 - 12.2022

Customer Service Advisor

Agitateur Floral
08.2018 - 02.2021

Store Co-Manager

Cafe manga
05.2016 - 06.2017

Bachelor - Management and administration

ADREP Formation
Emilie Mosca