Emilie Massicotte
Abbotsford,BC
Summary
Dynamic hospitality professional with extensive experience at Summit Lodge and Spa, excelling in customer service and front desk management. Proven ability to enhance guest satisfaction through effective problem-solving and cash handling. Recognized for supervising staff and ensuring seamless operations during peak times, contributing to a memorable guest experience.
Overview
27
27
years of professional experience
Work History
Volunter for Special Event
Myself
Abbotsford, BC
05.2020 - 04.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Shoveling Snow and Cleaning Road
Snowball Whistler
Whistler, BC
11.2011 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Agent,Executive Housekeeper, Concierge,
Summit Lodge and Spa
Whistler, B
05.1998 - 08.2011
Making reservations, booking guest for activity,welcome the guest to the hotel and make sure they enjoy there stay.Supervise they housekeeping staff and maintenance.Supervise breakfast and wine hours.Helping all the team if they need help when we are busy.
Education
Diploma For Education Sport Teachers. - Play Soccer For The Diablos, Sport Teacher.
Cegep De Trois-Riviere
Trois-Rivières, QC09.1998
Hight Schools - Music And Sports
P.S.U Music And Sports Programs
Trois-Rivières, QC09.1996
Diploma In Music -
P.S.U St- Ursule
Trois-Rivières, QC08.1996
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Front desk management
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Adaptability and dependability
- Flexible schedule
- Answering phones
- Professional appearance
- Event planning
- Fundraising
- Friendly and outgoing
- Reliability and punctuality
- Multitasking
- Calm under pressure
Languages
French,English and Spanish
Full Professional
Additional Information
Work for they Army of 62 regiment in whistler.
Accomplishments
Volunter for Crankwork,Iron man, Olympic 2010 and the Nort face race.
Timeline
Volunter for Special Event
Myself
05.2020 - 04.2025
Shoveling Snow and Cleaning Road
Snowball Whistler
11.2011 - 03.2020
Front Desk Agent,Executive Housekeeper, Concierge,
Summit Lodge and Spa
05.1998 - 08.2011
Diploma For Education Sport Teachers. - Play Soccer For The Diablos, Sport Teacher.
Cegep De Trois-Riviere
Hight Schools - Music And Sports
P.S.U Music And Sports Programs
Diploma In Music -
P.S.U St- Ursule