Emilie Leblanc
Saint-Hubert
Overview
11
11
years of professional experience
Work History
Bilingual Customer Service Representative
TD Bank
Montreal, QC
07.2024 - 03.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Event Entertainer
Independent Employer
Montreal, QC
07.2023 - 03.2024
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
Sales Representative Manager
Lunetterie Vue
Brossard, QC
08.2022 - 02.2023
- Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
English Teacher
Golden Cradle School
Beijing China
10.2015 - 06.2021
- Led interesting and diverse group activities to engage students in course material.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Coordinated activities to encourage interest in reading.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Supported student skill development in alignment with personal and academic goals.
- Developed innovative lesson plans to engage students in English language learning.
Hotel Front Desk Agent
Copperstone Resort
Canmore, AB
05.2014 - 02.2015
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
Flight Attendant
Sunwing Airlines
Montreal, QC
12.2013 - 04.2014
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Responded to passenger emergencies to provide first aid.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Delivered food and beverage service, reading material and other in-flight services
- Performed pre-flight cabin checks to maintain operational safety equipment
Education
GED -
Academie Competance Beaute
Longueuil, QC08.2011
High School Diploma -
The Alternate School
Saint-Lambert, QC06.2010
Skills
- Fluent bilingualism
- Customer service
- Handling of food and beverages
- Empathy and patience
- Flexibility and adaptability
Languages
English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Professional Working
Spanish
Limited Working
Japanese
Limited Working
Timeline
Bilingual Customer Service Representative
TD Bank
07.2024 - 03.2025
Event Entertainer
Independent Employer
07.2023 - 03.2024
Sales Representative Manager
Lunetterie Vue
08.2022 - 02.2023
English Teacher
Golden Cradle School
10.2015 - 06.2021
Hotel Front Desk Agent
Copperstone Resort
05.2014 - 02.2015
Flight Attendant
Sunwing Airlines
12.2013 - 04.2014
GED -
Academie Competance Beaute
High School Diploma -
The Alternate School