Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emilie Leblanc

Saint-Hubert

Overview

11
11
years of professional experience

Work History

Bilingual Customer Service Representative

TD Bank
07.2024 - 03.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Event Entertainer

Independent Employer
07.2023 - 03.2024
  • Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.

Sales Representative Manager

Lunetterie Vue
08.2022 - 02.2023
  • Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

English Teacher

Golden Cradle School
10.2015 - 06.2021
  • Led interesting and diverse group activities to engage students in course material.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Coordinated activities to encourage interest in reading.
  • Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Supported student skill development in alignment with personal and academic goals.
  • Developed innovative lesson plans to engage students in English language learning.

Hotel Front Desk Agent

Copperstone Resort
05.2014 - 02.2015
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.

Flight Attendant

Sunwing Airlines
12.2013 - 04.2014
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Responded to passenger emergencies to provide first aid.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Delivered food and beverage service, reading material and other in-flight services
  • Performed pre-flight cabin checks to maintain operational safety equipment

Education

GED -

Academie Competance Beaute
Longueuil, QC
08.2011

High School Diploma -

The Alternate School
Saint-Lambert, QC
06.2010

Skills

  • Fluent bilingualism
  • Customer service
  • Handling of food and beverages
  • Empathy and patience
  • Flexibility and adaptability

Languages

English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Professional Working
Spanish
Limited Working
Japanese
Limited Working

Timeline

Bilingual Customer Service Representative

TD Bank
07.2024 - 03.2025

Event Entertainer

Independent Employer
07.2023 - 03.2024

Sales Representative Manager

Lunetterie Vue
08.2022 - 02.2023

English Teacher

Golden Cradle School
10.2015 - 06.2021

Hotel Front Desk Agent

Copperstone Resort
05.2014 - 02.2015

Flight Attendant

Sunwing Airlines
12.2013 - 04.2014

GED -

Academie Competance Beaute

High School Diploma -

The Alternate School

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Emilie Leblanc