Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emilie DiStefano

Summary

Highly motivated, responsible, and relationship-oriented individual with strong analytical and communication skills looking to obtain and further progress my work experience and make an impact. My strengths include collaboration, accountability and effectively working in highly pressurized situations. Easily adaptable to new and continually changing environments with a high degree of commitment to excel at all tasks. Fluent in French.

Overview

8
8
years of professional experience

Work History

Onboarding and Post-Activations Specialist

DoorDash
02.2022 - 10.2023


  • Established relationships with key retail accounts.
  • Read and shared key market insights.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Worked closely with 15-20 accounts, answering questions and addressing various concerns during onboarding process.
  • Trained upwards of 200 accounts in technology required to access company systems and complete job tasks.

Dining Room Server and Supervisor

Blue Anchor Bar & Grill
06.2015 - 09.2023
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Trained and managed dining staff, distributing assignments to leverage strengths of individual team members.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Community Engagement Specialist

Bunking
10.2021 - 11.2022
  • Developed and implemented community engagement requirements and programs.
  • Contributed to work plans, reports, success stories and other deliverables.
  • Created dynamic graphics and pieces to increase website and social media traffic by developing original content through social listening and independent sources.
  • Identified target audiences to analyze characteristics, behavior and media habits.

Educator

Lululemon Athletica
11.2020 - 04.2021
  • Educated guests on the fabrics, features, fit and function of company products, culture and community.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls, chats and e-mails with minimal wait times.
  • Gained customer trust by providing knowledgeable and accurate information in both English and French.

Student Peer Advisor

McMaster University
09.2017 - 03.2020
  • Helped students develop organizational, time management and study skills.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Facilitated peer-to-peer conversations to support open communication among mentees.

Education

Honours Bachelor of Commerce - Commerce

McMaster University
Hamilton, ON
06.2020

Skills

  • Creative and Critical Thinking
  • Problem Solving
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Time Management
  • Excellent Communication
  • Friendly, Positive Attitude
  • Fluent in French

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Onboarding and Post-Activations Specialist

DoorDash
02.2022 - 10.2023

Community Engagement Specialist

Bunking
10.2021 - 11.2022

Educator

Lululemon Athletica
11.2020 - 04.2021

Student Peer Advisor

McMaster University
09.2017 - 03.2020

Dining Room Server and Supervisor

Blue Anchor Bar & Grill
06.2015 - 09.2023

Honours Bachelor of Commerce - Commerce

McMaster University

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Emilie DiStefano