Emilie Castaneda
San Jose
Summary
Dynamic retail professional with a proven track record at Pandora, excelling in customer service and team collaboration. Skilled in display setup and enhancing store aesthetics, I effectively trained staff and resolved customer concerns, significantly boosting satisfaction. My outgoing personality fosters strong relationships, driving repeat business and ensuring a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Pandora
11.2023 - Current
- Organized product trays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Supervisor
Great America
04.2021 - 01.2025
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Real Estate
De Anza College
Cupertino, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Display setup
Timeline
Sales Associate
Pandora
11.2023 - Current
Retail Supervisor
Great America
04.2021 - 01.2025
Real Estate
De Anza College
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