Emilie Bedard
Campbellton,New Brunswick
Summary
Friendly and energetic Receptionist with background office settings. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Corresponded with clients through email, telephone, or postal mail. Operated multi-line telephone system to answer and direct high volume of calls. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Experience delivering customer service and administrative excellence.
Overview
11
11
years of professional experience
Work History
Receptionist
Generation Hyundai
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Operated multi-line telephone system to answer and direct high volume of calls.
Early Childhood Educator
Garderie-des-apprentis-sages
11.2019 - 11.2021
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
Tourism Consultant
Tourism New Brunswick
05.2018 - 11.2019
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Supervisor
Tim Hortons
01.2017 - 05.2018
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Esthetician
Yves Rocher
08.2012 - 09.2016
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
Education
Cosmetology Diploma - Esthetics And Nail Care Technology
Medes
Dieppe, NB06.2012
Skills
- Call Routing
- Administrative Support
- Call Management
- Microsoft Excel
- Bookkeeping
- Data Entry
- File Management
- File Organization
- Guest Relations
- Issue Handling
- Technical Support
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Generation Hyundai
12.2022 - Current
Early Childhood Educator
Garderie-des-apprentis-sages
11.2019 - 11.2021
Tourism Consultant
Tourism New Brunswick
05.2018 - 11.2019
Supervisor
Tim Hortons
01.2017 - 05.2018
Esthetician
Yves Rocher
08.2012 - 09.2016
Cosmetology Diploma - Esthetics And Nail Care Technology
Medes
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