Emiliano Rios
San Dimas
Summary
Accomplished Supervisor at the US Navy, adept in staff management and complex problem-solving, significantly enhanced team productivity and customer satisfaction. Renowned for expert interpersonal skills and a goal-oriented approach, I have a proven track record of mentoring staff and improving operational workflows across diverse roles.
Overview
6
6
years of professional experience
Work History
Supervisor
US Navy
Naval Air Station Whidbey Island
02.2019 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Machine Operator
Route 66 Car Wash
525 Historic Route 66 Glendora, CA 91740
07.2018 - 11.2018
- Followed detailed instructions to operate machines with accuracy and assist vehicles through the machine without any oversight.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machine and ensure the safety of all customers driving through the machine.
Shake Maker
Steak N Shake
4343 Dunwoody Park Atlanta, GA 30338
05.2018 - 07.2018
- Collaborated with team members to ensure efficient service during peak hours, leading to reduced wait times for customers.
- Consistently received positive feedback from customers on both the quality of shakes served and the level of customer service provided, leading to repeat business and increased sales.
- Adhered to strict food handling guidelines, minimizing the risk of cross-contamination or potential allergen exposure for customers with dietary restrictions.
- Provided exceptional customer service by attentively listening to customer needs and addressing concerns promptly.
- Supported store cleanliness efforts by routinely sanitizing surfaces and equipment throughout shifts.
Education
Associate of Science - Psychology
Mount San Antonio College
1100 N Grand Ave Walnut, CA 91789 06-2026
High School Diploma -
Charter Oak High School
1430 E Covina Blvd, CA 9172405-2018
Skills
- Training and mentoring
- Expert interpersonal skills
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
Timeline
Supervisor
US Navy
02.2019 - 09.2024
Machine Operator
Route 66 Car Wash
07.2018 - 11.2018
Shake Maker
Steak N Shake
05.2018 - 07.2018
Associate of Science - Psychology
Mount San Antonio College
High School Diploma -
Charter Oak High School