Emiliano Rios
San Dimas
Summary
Accomplished Supervisor at the US Navy, adept in staff management and complex problem-solving, significantly enhanced team productivity and customer satisfaction. Renowned for expert interpersonal skills and a goal-oriented approach, I have a proven track record of mentoring staff and improving operational workflows across diverse roles.
Overview
6
6
years of professional experience
Work History
Supervisor
US Navy
02.2019 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Machine Operator
Route 66 Car Wash
07.2018 - 11.2018
- Followed detailed instructions to operate machines with accuracy and assist vehicles through the machine without any oversight.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machine and ensure the safety of all customers driving through the machine.
Shake Maker
Steak N Shake
05.2018 - 07.2018
- Collaborated with team members to ensure efficient service during peak hours, leading to reduced wait times for customers.
- Consistently received positive feedback from customers on both the quality of shakes served and the level of customer service provided, leading to repeat business and increased sales.
- Adhered to strict food handling guidelines, minimizing the risk of cross-contamination or potential allergen exposure for customers with dietary restrictions.
- Provided exceptional customer service by attentively listening to customer needs and addressing concerns promptly.
- Supported store cleanliness efforts by routinely sanitizing surfaces and equipment throughout shifts.
Education
Associate of Science - Psychology
Mount San Antonio College
1100 N Grand Ave Walnut, CA 91789 06-2026
High School Diploma -
Charter Oak High School
1430 E Covina Blvd, CA 9172405-2018
Skills
- Training and mentoring
- Expert interpersonal skills
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
Timeline
Supervisor
US Navy
02.2019 - 09.2024
Machine Operator
Route 66 Car Wash
07.2018 - 11.2018
Shake Maker
Steak N Shake
05.2018 - 07.2018
Associate of Science - Psychology
Mount San Antonio College
High School Diploma -
Charter Oak High School
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