Emilia West
Mission,Canada
Summary
To obtain a part time position with an organization that will utilize and advance my present skills and abilities.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
S+L Kitchen & Bar
12.2021 - Current
- Server Duties: answer any questions about the menu and restaurant while taking orders and providing exceptional customer service
- Expo Duties: including expediting food service, inspecting dishes to ensure the orders are accurate and comply with restaurant food quality standards
- Hostess Duties: manage incoming reservations on the phone and in person as well as greeting and seating customers
Receptionist
Fraserway RV
06.2025 - 08.2025
- Managed front desk operations, delivering exceptional customer service in high-traffic retail environment
- Handled customer inquiries, providing accurate information about products and services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted in organizing promotional events, enhancing store visibility and customer engagement.
Server
Red Robin
01.2025 - 06.2025
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction levels.
- Managed multiple tables efficiently, prioritizing tasks to maintain workflow during peak hours.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Recreation Volunteer
Tabor Court / Tabor Home
11.2022 - 05.2023
- Brought residents to and from meals
- Organized special events and activities for residents
Gymnastics Coach / Office Administrator
Splitz Gymnastics
12.2021 - 12.2022
- Worked with children between the ages of 1 – 10 years old including children with special needs
- Created stations and classes for different levels of gymnastics
- Helped new members sign up, answered phones as well as various admin duties
Receptionist
Beautiful U Boutique
12.2019 - 12.2021
- Answer phones
- Booking appointments
- Greeting customers and assigning to nail technicians
- Ensuring nail technicians have all necessary materials for their appointments
- Running the register including cash out and balancing the till at end of day
- Preparing timecards for payroll
- Light cleaning duties
Filing Clerk
CCON Metals Inc.
06.2019 - 08.2020
- Filing paperwork
- Locating documents upon request
Grocery/Dairy Dept.
Freshco
03.2019 - 01.2020
- Stocked shelves
- Maintained a clean work environment and organized food displays
- Assisting customers
- Facing and stoking dairy department
- Unloading trucks
Education
Graduate -
Mission Secondary School
01.2021
Bachelor of Science - Nursing
Trinity Western University
Langley04-2028
Skills
- Fast learner, with ability to handle deadlines, stress and pressure
- Able to work at a fast pace
- Effective problem solver, prioritize and manage work flow without supervision
- Positive attitude, trustworthy and a good sense of humor
- Fluent in 3 languages
- Proficient in Word, Excel, and Power Point
Languages
French
Native or Bilingual
English
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Receptionist
Fraserway RV
06.2025 - 08.2025
Server
Red Robin
01.2025 - 06.2025
Recreation Volunteer
Tabor Court / Tabor Home
11.2022 - 05.2023
Server
S+L Kitchen & Bar
12.2021 - Current
Gymnastics Coach / Office Administrator
Splitz Gymnastics
12.2021 - 12.2022
Receptionist
Beautiful U Boutique
12.2019 - 12.2021
Filing Clerk
CCON Metals Inc.
06.2019 - 08.2020
Grocery/Dairy Dept.
Freshco
03.2019 - 01.2020
Graduate -
Mission Secondary School
Bachelor of Science - Nursing
Trinity Western University
Hobbies and Interests
Reading, Fitness, Traveling