Emilia Petrovic

• Provided exceptional customer service to drive satisfaction
• Educated customers on product features and answered questions regarding product use
• Maintained knowledge of current promotions and product features
• Organized and stocked merchandise to keep necessary levels for sales demand
• Worked with team to achieve sales goals for products
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Coordinate with the kitchen staff to ensure timely delivery of food and drinks to party guests
• Provide excellent customer service by greeting and seating guests with a friendly and welcoming attitude, ensuring a positive dining experience for each customer
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.

-Led and facilitated group activities for events, accommodating 10-30 participants to ensure an engaging and enjoyable experience.
-Managed multiple responsibilities simultaneously, coordinating event logistics while maintaining a high level of organization.
-Provided exceptional client service, addressing concerns and ensuring smooth event execution to enhance guest satisfaction.
-Prioritized safety and compliance, monitoring amusement attractions, and enforcing company policies to create a secure environment for guests.

• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.