Emilia McCormick
Calgary,AB
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
Partner Staffing
07.2023 - 01.2024
- Established and nurtured relationships with corporate clients, understanding their staffing needs and strategic objectives
- Conducted in-depth client meetings to identify specific skill requirements and workforce planning goals
- Collaborated with internal recruiting teams to source, screen, and present qualified candidates for client job openings
- Managed end-to-end recruitment process, from job order to candidate placement, ensuring seamless experiences for clients
- Oversaw and expanded portfolios for client accounts on ZoHo Recruit
- Negotiated and finalized service agreements, including terms, conditions, and rate structures.
Account Manager
Dumak
03.2023 - 07.2023
- Cultivated and maintained strong client relationships with key accounts in industrial packaging sector
- Led client needs assessments to understand specific requirements and provided tailored packaging solutions
- Managed and expanded portfolios of key accounts on NetSuite, consistently meeting and exceeding revenue targets
- Negotiated contracts and pricing agreements to maximize profitability while ensuring client satisfaction
- Coordinated with internal departments such as logistics and production to ensure timely and accurate delivery of packaging materials
- Developed and presented proposals
- Monitored and reported on key performance indicators, offering insights for client satisfaction.
Operations Manager
Kymand Inc.
03.2018 - 02.2023
- Established 3 locations
- Supervised team comprising of 14 administrators
- Coaching and mentoring administrators in ongoing adoption of agile best practices
- Planned inventory and managed inventory
- Developed and updated project schedules to track progress of work packages
- Ensured accurate and timely communication to customers for essential information impacting operations, maintenance, and support of projects
- Assessed project risk, identified root-cause for project failures, developed risk management plans, implemented corrective actions to meet productivity, quality, and client satisfaction goals and objectives
- Organized schedules for administrators and technicians
- Evaluated, hired, trained, and terminated administrators.
Administrative Assistant
The Acquisition Group
01.2014 - 01.2015
- Responsible for prescreening applicants for recruitment manager
- Input sales target data
- Organized and coordinated 10+ product installations per week
- Ensured office supplies were fully stocked, provided support to senior management, produced communication throughout the office utilizing interoffice memos.
Education
Courses toward Energy Asset Management -
Southern Alberta Institute of Technology
Calgary, ABBachelor of Nursing -
Mount Royal University
Calgary, AB01.2014
Bachelor of Nursing -
Houston Community College
Houston, TX01.2012
Skills
- Business Development
- Contract Negotiation
- Sales Development
- Account Management
- Account Servicing
- Client Relationship Management
- Converting leads
- Relationship building and management
- Talent management
- Database Management
- CRM Software
- Complaint Management
Timeline
Account Manager
Partner Staffing
07.2023 - 01.2024
Account Manager
Dumak
03.2023 - 07.2023
Operations Manager
Kymand Inc.
03.2018 - 02.2023
Administrative Assistant
The Acquisition Group
01.2014 - 01.2015
Courses toward Energy Asset Management -
Southern Alberta Institute of Technology
Bachelor of Nursing -
Mount Royal University
Bachelor of Nursing -
Houston Community College
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