Overview
Work History
Education
Skills
Timeline
Generic

Emilia Kostova

Brampton,Ontario

Overview

27
27
years of professional experience

Work History

VIRTUAL CALL CENTER

IBM / Kyndryl Canada Inc
Brampton, ON
03.2021 - Current
  • Registering individuals into the provincial vaccine booking tool and booking appointments
  • Ensure that patient data is inputted accurately
  • Working with SalesForce , Oracle and other software as required
  • Awarded MyPath medal for outstanding performance

PRINT EQUIPMENT SOLUTIONS
Brampton, ON
10.2006 - Current
  • Developed and organized potential client's database using direct contacts, trade shows and social networks
  • Created and maintained advertising on the specific for the industry platforms as pressdepo.com, presscity.com, pressexchange.com
  • Maintained the company presence on social platforms as LinkedIn
  • Facebook, Twitter and professional forums
  • Participated in professional trades shows as Drupa 2016
  • Outsourced and negotiated used printing machines according to the client's specific requirements
  • Monitored competitor activities and prepared analysis reports
  • Prepared sales quotes and estimates
  • Helped organized shipping and installations coordinating multiple subcontractors
  • Participated in technical inspections
  • Created targeted email marketing campaigns using platforms as
  • Mailchimp.com and ConstantCcontact.com and analyzed the returned data from them
  • Managed excellent customer relationships

PACKER

ORDER PICKER, INDIGO DISTRIBUTION CENTRE
Brampton, ON
11.2020 - 01.2021
  • Used Indigo WMS software to correctly label and pack the items of the order
  • Pick up orders using RF scanner
  • Demonstrated ability to regularly execute the work load allocated by the supervisor

OWNER AND SALES AND REMANUFACTURING ENGINEER

CANADIAN OFFICE SUPPORT CORPORATION
Brampton, ON
09.2004 - 05.2015
  • Built a start-up company for sales of re-manufactured toner cartridges in highly competitive environment
  • Learned the manufacturing process in details in order to supervise the technician and to ensure the quality of the product
  • Established prompt warranty practices
  • Prepared sales quotes, invoices using Quick Books Software
  • Increased the sales by direct visiting potential business customers as the most effective marketing strategy
  • Achieved very high customer retaining rate by excellent customer service

BUSINESS ASSISTANT / EXECUTIVE DIRECTOR

DELIKONT
Sofia
01.1997 - 09.2000
  • Preparing material cost estimates and sales quotations for clients
  • Recruiting, training and supervising of service and sales staff
  • Maintaining client relationships to ensure a high level of customer service
  • Overseeing that all service related activities were performed in an efficient, timely, and professional manner
  • Extended the product and service range offered by the company
  • Increased the sales volume 5 times during this period

Education

Post - Business Administration and Management

Technical University of Sofia - Bulgaria

Sales professional course - undefined

Sheridan college - Brampton

Canadian Securities Institute – Canadian securities course , Conduct and - undefined

Skills

  • I’m highly experienced in sales of office and industrial equipment with an
  • Entrepreneurial background Self motivated with a strong desire to achieve
  • The set goals I have partnered 3 start-ups companies and one I have built
  • Independently
  • I have the ability to analyze the competitors practices and form long lasting
  • Solution based customer relationships

Timeline

VIRTUAL CALL CENTER

IBM / Kyndryl Canada Inc
03.2021 - Current

PACKER

ORDER PICKER, INDIGO DISTRIBUTION CENTRE
11.2020 - 01.2021

PRINT EQUIPMENT SOLUTIONS
10.2006 - Current

OWNER AND SALES AND REMANUFACTURING ENGINEER

CANADIAN OFFICE SUPPORT CORPORATION
09.2004 - 05.2015

BUSINESS ASSISTANT / EXECUTIVE DIRECTOR

DELIKONT
01.1997 - 09.2000

Post - Business Administration and Management

Technical University of Sofia - Bulgaria

Sales professional course - undefined

Sheridan college - Brampton

Canadian Securities Institute – Canadian securities course , Conduct and - undefined

Emilia Kostova