Emilia Kostova
Brampton,Ontario
Overview
27
27
years of professional experience
Work History
VIRTUAL CALL CENTER
IBM / Kyndryl Canada Inc
Brampton, ON
03.2021 - Current
- Registering individuals into the provincial vaccine booking tool and booking appointments
- Ensure that patient data is inputted accurately
- Working with SalesForce , Oracle and other software as required
- Awarded MyPath medal for outstanding performance
PRINT EQUIPMENT SOLUTIONS
Brampton, ON
10.2006 - Current
- Developed and organized potential client's database using direct contacts, trade shows and social networks
- Created and maintained advertising on the specific for the industry platforms as pressdepo.com, presscity.com, pressexchange.com
- Maintained the company presence on social platforms as LinkedIn
- Facebook, Twitter and professional forums
- Participated in professional trades shows as Drupa 2016
- Outsourced and negotiated used printing machines according to the client's specific requirements
- Monitored competitor activities and prepared analysis reports
- Prepared sales quotes and estimates
- Helped organized shipping and installations coordinating multiple subcontractors
- Participated in technical inspections
- Created targeted email marketing campaigns using platforms as
- Mailchimp.com and ConstantCcontact.com and analyzed the returned data from them
- Managed excellent customer relationships
PACKER
ORDER PICKER, INDIGO DISTRIBUTION CENTRE
Brampton, ON
11.2020 - 01.2021
- Used Indigo WMS software to correctly label and pack the items of the order
- Pick up orders using RF scanner
- Demonstrated ability to regularly execute the work load allocated by the supervisor
OWNER AND SALES AND REMANUFACTURING ENGINEER
CANADIAN OFFICE SUPPORT CORPORATION
Brampton, ON
09.2004 - 05.2015
- Built a start-up company for sales of re-manufactured toner cartridges in highly competitive environment
- Learned the manufacturing process in details in order to supervise the technician and to ensure the quality of the product
- Established prompt warranty practices
- Prepared sales quotes, invoices using Quick Books Software
- Increased the sales by direct visiting potential business customers as the most effective marketing strategy
- Achieved very high customer retaining rate by excellent customer service
BUSINESS ASSISTANT / EXECUTIVE DIRECTOR
DELIKONT
Sofia
01.1997 - 09.2000
- Preparing material cost estimates and sales quotations for clients
- Recruiting, training and supervising of service and sales staff
- Maintaining client relationships to ensure a high level of customer service
- Overseeing that all service related activities were performed in an efficient, timely, and professional manner
- Extended the product and service range offered by the company
- Increased the sales volume 5 times during this period
Education
Post - Business Administration and Management
Technical University of Sofia - Bulgaria
Sales professional course - undefined
Sheridan college - Brampton
Canadian Securities Institute – Canadian securities course , Conduct and - undefined
Skills
- I’m highly experienced in sales of office and industrial equipment with an
- Entrepreneurial background Self motivated with a strong desire to achieve
- The set goals I have partnered 3 start-ups companies and one I have built
- Independently
- I have the ability to analyze the competitors practices and form long lasting
- Solution based customer relationships
Timeline
VIRTUAL CALL CENTER
IBM / Kyndryl Canada Inc
03.2021 - Current
PACKER
ORDER PICKER, INDIGO DISTRIBUTION CENTRE
11.2020 - 01.2021
PRINT EQUIPMENT SOLUTIONS
10.2006 - Current
OWNER AND SALES AND REMANUFACTURING ENGINEER
CANADIAN OFFICE SUPPORT CORPORATION
09.2004 - 05.2015
BUSINESS ASSISTANT / EXECUTIVE DIRECTOR
DELIKONT
01.1997 - 09.2000
Post - Business Administration and Management
Technical University of Sofia - Bulgaria
Sales professional course - undefined
Sheridan college - Brampton